Credit Control Services QA, Operations

SeaBank Indonesia; Jakarta Pusat; On-site; IDR 180,000,000 - 260,000,000; Full time

Job summary

SeaBank Indonesia in Jakarta is seeking a Quality Assurance professional to implement the Quality Assessment plan for the Credit Control Services division, and to analyze findings to report results. You will review findings and propose improvements to procedures and workflows, and monitor corrective actions related to regulator findings.

Strong written and verbal communication, plus advanced Excel and PowerPoint skills, are essential for documenting results and reporting to management.

Qualifications

• Minimum Bachelor's degree in any field.
• Minimum 2 years experience in related field.
• Understanding the regulations and procedures of the banking Industry.
• Strong Written and Verbal communication.
• Strong Analytical and Problem-Solving Skills.
• Advanced Microsoft Office skills (Excel and PowerPoint).

Responsibilities

• Implement the Quality Assessment plan for all transactions and operations in the Credit Control Services division.
• Analyze findings of the assessment and prepare assessment result reports.
• Review findings and propose plans to improve or change the procedure or workflow.
• Monitor corrective action by the Credit Control Services division related to the findings of the quality assessment.
• Monitor corrective action from regulator findings.
• Conduct documentation and administration related to all procedures and provisions in the Credit Control Services division.

Skills

Analytical skills

Problem-Solving

Written & Verbal communication

Education

Bachelor's degree

Tools

Excel

PowerPoint

Job description

• Implement the Quality Assessment plan for all transactions and operations in the Credit Control Services division.
• Analyze findings of the assessment and prepare assessment result reports.
• Review findings and propose plans to improve or change the procedure or workflow.
• Monitor corrective action made by the Credit Control Services division related to the findings of the quality assessment.
• Monitor corrective action from regulator findings.
• Conduct documentation and administration related to all procedures and provisions in the Credit Control Services division.

Job requirement:

• Minimum Bachelor's degree from any field
• Minimum 2 years experience in related field
• Understanding the regulations and procedures of the banking Industry
• Strong Written and Verbal communication
• Strong Analytical and Problem-Solving Skills
• Advanced Microsoft Office skills (e.g., Excel and PowerPoint)