Country Opr Excellence Manager

Rhenus Logistics; Jakarta Pusat; Presencial; IDR 90.000.000 - 150.000.000; Jornada completa

Descripción de la vacante

Rhenus Logistics Indonesia is seeking an experienced Operational Excellence Manager to lead sub-regional initiatives, align IT system roll-outs with operational processes, and drive data quality metrics at regional level.

The role requires strong analytical and leadership skills, ability to collaborate with stakeholders across regions, and a proven track record in air & ocean freight quality management. Willingness to travel to Jakarta and adjacent sites, with fluent English preferred.

Formación

• Completed degree in business, IT, or engineering.
• Minimum 3 years in Operational Excellence, data quality, or related management in freight forwarding.
• Strong analytical skills are required.
• Ability to think structurally and see the bigger picture.
• Accountability and results-driven mindset.
• Ability to align with stakeholders at all levels.
• Excellent communication and collaboration across regional teams.
• Resilience under pressure and confidence in performance.
• Professional English; other languages are a plus.

Responsabilidades

• Set up sub-regional Operational Excellence structure with regional Head and sub-regional CEO.
• Analyze business and operational gaps before IT system roll-outs.
• Ensure data quality is measured at sub-regional level and reported to country managers.
• Address data quality issues by identifying root causes and implementing solutions.
• Manage country managers to run operational audits and error analyses.
• Oversee adherence and optimization of operations and related processes.
• Contribute to creating an operational KPI framework aligned with commercial needs.
• Evaluate demand from country managers and channel valid requests to regional platforms.
• Assign resources to process and applications changes and documentation updates.
• Consult with Regional Head on master data standards and oversee implementation.
• Follow regional auditing framework to evaluate quality and customer satisfaction.
• Establish a framework to compare performance across responsible countries.
• Handle additional tasks/projects with Regional Head and CEO.

Conocimientos

Operational Excellence management

Data quality management

Analytical skills

Structured thinking

Big-picture thinking

Accountability

Stakeholder alignment

Cross-cultural collaboration

Pressure handling

English proficiency

Educación

Business/IT/Engineering degree

Descripción del empleo

What You Can Expect

• Set up of the Sub-regional Operational Excellence structure of local responsible in collaboration with the Regional Head of Operational Excellence and sub-regional CEO
• Analyse the business and operational gaps before implementation of new IT systems. Ensure a seamless integration between system flows and operations processes before, during and after any roll-out
• Ensure that data quality is measured on the sub-regional level, and communicate to the respective operational excellence country managers
• Ensure the data quality issues are tackled by understanding the root causes and create the respective solutions such as training or other methods, to improve the quality
• Manage the respective operational excellence country managers to run operational audit and error analysis to sort out operational issues and develop solutions
• Oversee the adherence, optimization and documentation of operations and related processes in coordination with other matrix functions’ goals
• Provide input regarding the creation of an operational KPI framework that evaluates operational efficiency, data quality and customer satisfaction (linked to operational processes and based on commercial team requirements) in collaboration with other team members
• Evaluate the demand raised by the operational excellence country managers. Steer and channel valid demands to the OET platform on regional level for consideration and evaluation
• Receive and decide on the assignation of resources to all process and operations applications changes, modifications on documentation, KPI’s, ETC
• Consult with the Regional Head of Operational Excellence about (master) data standard, ensuring business needs are covered and oversee its implementation in process and organizational standards
• Follow and utilize the regional auditing framework that regularly evaluates operational quality and customer satisfaction by checking documentation, data quality, operational compliance, etc.
• Establish a framework to compare performance in the responsible countries to share best practices
• Additional tasks / projects can be added in coordination with the respective Regional Head of Operational Excellence and the CEO

What You Bring:

• Completed business, IT or engineering degree; Minimum 3 year experience as Operational Excellence manager, data quality manager, or minimum 3 years of operational and management experience in air & ocean freight forwarding with a strong quality management focus
• Strong analytical skills are must
• Structured thinking ability
• Ability to see the bigger picture both from commercial/customer and operational/internal perspective
• High degree of accountability, results driven mindset
• Ability to align with stakeholders at all levels of the business and customer organizations
• Capable of communicating and collaborating with people of different regional backgrounds and roles
• Ability to perform under pressure and confidence to be performing strong
• Professional use of English, other languages are a plus

Willingness to travel