Multilingual Customer Care Analyst

DBS; Jakarta Pusat; On-site; IDR 66,960,000 - 89,280,000; Full time

Job summary

DBS is seeking an Analyst in Business Care to act as the primary contact for corporate customers, resolving inquiries and requests across call, email, and chat channels. The role emphasizes adherence to procedures, data privacy, and collaboration with internal teams to ensure high customer satisfaction.

The position is based at Jakarta Head Office in a full-time capacity. The analyst will support customers in Indonesian, English, and Chinese, requiring strong communication skills and a proactive

Qualifications

• Serve as the primary point of contact for corporate customers across call, email, and chat channels.
• Adhere to established operational procedures and maintain accurate customer records.
• Strictly follow data privacy and security protocols.

Responsibilities

• Resolve customer inquiries efficiently via multiple channels and escalate complex matters as needed.
• Maintain and update customer databases with accurate information.
• Collaborate with internal support teams to ensure seamless service delivery.
• Meet or exceed quality and customer service metrics.

Skills

Customer service

Multichannel support

Data privacy

Collaboration

Tools

CRM systems

Job description

DBS is seeking an Analyst in Business Care to act as the primary contact for corporate customers, resolving inquiries and requests across call, email, and chat channels. The role emphasizes adherence to procedures, data privacy, and collaboration with internal teams to ensure high customer satisfaction.

The position is based at Jakarta Head Office in a full-time capacity. The analyst will support customers in Indonesian, English, and Chinese, requiring strong communication skills and a proactive