Community Specialist

PlayPark Pte. Ltd; Jakarta Utara; On-site; IDR 144,000,000 - 240,000,000; Full time

Job summary

Playpark Company Limited seeks a Community Specialist to build and sustain the on-ground community presence in Jakarta, Indonesia. You will engage players, creators, cosplayers, fan groups, and partners, executing regional community strategies under the Community Manager.

You will run day-to-day operations across Discord, Facebook, TikTok, X, and Instagram, while representing the brand at conventions and local meet-ups. Travel and weekend work are expected.

Qualifications

• 1-2+ years of experience in community management, events, social media, or related activity.
• Active participation in local ACGN/japanese pop culture scene and networks.
• Strong local network and reachable contacts in the ACGN community.
• Willingness to travel and work weekends/evenings for events.
• Proficient in English; Mandarin helpful for coordinating with China.

Responsibilities

• Run day-to-day community operations on Discord and social platforms.
• Represent the brand at ACGN events, managing presence and interactions.
• Build and maintain local cosplayer, creator, and event networks.
• Identify local events to attend or sponsor and support execution.
• Recruit and support volunteers and grassroots creators for campaigns.

Skills

Community management

Event coordination

Social media

Discord moderation

English proficiency

Tools

Discord

Facebook

TikTok

X

Instagram

Job description

Playpark Company Limited is a leading online gaming and digital entertainment company that provides an established platform and expansive network for game developers in overseas expansion of online game services in Southeast Asia's countries - the world's fastest growing regional games market.

About the role

The purpose of the position is to build, manage, and sustain the company's on-ground community presence within an assigned SEA-6 market for ACGN (Anime, Comics, Games, Novels) titles. The Community Specialist serves as the local community owner, developing trusted relationships across the ACGN ecosystem, including players, creators, cosplayers, fan communities, conventions, and local partners. Working under the Community Manager, the role executes regional community and engagement strategies at the market level while providing the regional team with local insights, community sentiment, opportunities, and potential risks. The position requires strong knowledge of the local ACGN scene and active participation in the community through events, creator networks, fan groups, and other relevant channels.

Key responsibilities

Run day-to-day community operations for your market across Discord, Facebook, TikTok, X, Instagram and other relevant platforms, including moderation, engagement and localized community content.

Represent the brand on the ground at ACGN events in your market - conventions, cosplay competitions, doujin and artist markets, fan gatherings, offline meet-ups and watch parties - covering booth presence, activations, fan interaction and on-site content capture.

Build and maintain a working network of local cosplayers, artists, circles, fan communities, event organisers, convention operators and creators; keep a live, usable contact map for the market.

Identify and recommend local ACGN events worth attending or sponsoring, with a clear view on audience fit, cost and expected outcome; support execution end to end once approved.

Recruit, brief and support community volunteers, moderators, cosplayers and grassroots creators for campaigns and events.

Monitor and report local community sentiment, trends, memes, complaints and emerging issues; elevate sensitive matters to the Community Manager promptly and with context.

Localise regional community and campaign plans so they land naturally in your market, without diluting the brand's core identity and positioning.

Feed player feedback, bugs, localisation issues and cultural risks to the Community Manager and, through them, to product and marketing teams.

Coordinate with counterparts in other SEA-6 markets to share community insight, cross-promote regional activity, and connect communities across borders where it makes sense.

Support community events, giveaways, contests, cosplay and UGC initiatives - from planning and briefing through to execution, moderation and post-event reporting.

Experience & Requirements

1-2+ years of experience in community management, community operations, events, social media or player support — or equivalent demonstrable experience organising and running ACGN community activity.

Active, verifiable participation in the local Japanese-style pop culture and entertainment / ACGN scene - for example convention attendance, cosplay activity, doujin or fan-circle involvement, fan-group administration, or organising community meet-ups and events.

Demonstrable standing and reach within your local ACGN community - people in the scene know you and take your call. No minimum follower count is required; what matters is a real, contactable network and evidence of having gathered or mobilised community members.

Connections across ACGN communities in other SEA markets - cosplayers, organisers, circles or creators outside your own country whom you can actually reach.

Direct experience participating in and/or helping run ACGN events in any SEA country (conventions, cosplay competitions, doujin markets, fan gatherings) is strongly preferred.

Deep familiarity with ACGN culture and anime-style games - gacha, open-world, long-service titles - including how IP, characters, content and creator activity shape player behaviour.

Strong understanding of internet culture, memes and social trends in your market, and comfort adapting tone across platforms.

Hands-on with Discord and the main local social platforms; comfortable with moderation, community tooling and basic content creation.

Willing and able to travel and to work weekends and evenings around event schedules

Proficient in spoken English to support effective regional coordination.

Working proficiency in Mandarin is highly desirable, as a significant part of the role involves regular communication and coordination with stakeholders in China.