Collections QA Specialist – Compliance & Performance

PT Sejahtera Sama Kita; Sleman; On-site; IDR 66,960,000 - 89,280,000; Full time

Job summary

PT Sejahtera Sama Kita is seeking a diligent Quality Assurance Specialist to join our collections team in Indonesia. You will review calls, emails, and interactions to ensure compliance with policies and standards.

You will conduct regular audits of agents, collaborate with the team to close gaps, and document findings, trainings, and corrective actions.

Applicants should have a SMA/SMK education, at least 6 months in QA or related role, and proficiency in MS Word, Excel, and PowerPoint.

Qualifications

• QA mindset to ensure policy and standard alignment.
• Regular audits of agent work and interactions.
• Identify and address performance gaps and ensure compliance.

Responsibilities

• Review calls, emails, and customer interactions for quality and policy adherence.
• Perform regular audits of collection agents’ work and customer interactions.
• Collaborate with the collection team to address gaps and improve processes.
• Document QA findings, trainings, feedback, and corrective actions taken.

Skills

Quality Assurance

Auditing

Problem Solving

Teamwork

Independent Work

Education

High School graduate (SMA/SMK)

Tools

MS Word

MS Excel

PowerPoint

Job description

PT Sejahtera Sama Kita is seeking a diligent Quality Assurance Specialist to join our collections team in Indonesia. You will review calls, emails, and interactions to ensure compliance with policies and standards.

You will conduct regular audits of agents, collaborate with the team to close gaps, and document findings, trainings, and corrective actions.

Applicants should have a SMA/SMK education, at least 6 months in QA or related role, and proficiency in MS Word, Excel, and PowerPoint.