Cluster Manager

PT. SUNSHINE FOOD INTERNATIONAL; Jakarta Utara; On-site; IDR 279,000,000 - 468,720,000; Full time

Job summary

Sunshine Food International is seeking a Cluster Manager to oversee multiple outlets across the Greater Jakarta area, ensuring operational excellence and driving business growth. You will lead and develop Unit Managers, monitor performance, and ensure adherence to SOPs and service standards.

In this role you will manage budgets, analyze sales and financial data, and implement improvements to achieve revenue targets and cost efficiency.

Qualifications

• Bachelor’s degree in Hospitality, Business Management, or related field.
• Minimum 5 years of experience in F&B / service operations.
• Minimum 2 years of experience managing multiple outlets or client sites (multi-unit management).
• Preferably experienced in B2B operations (hospital, corporate catering, institutional services).
• Strong understanding of service contracts, SLA, and client relationship management.
• Proven experience in achieving sales targets, profitability, and cost control.
• Strong leadership and people management skills (coaching, development, and performance management).
• Good analytical skills with the ability to interpret sales reports, KPIs, and financial data.
• Excellent communication and stakeholder management skills (internal & external clients).
• Hands-on, proactive, and able to work in a fast-paced, dynamic environment.
• Willing to travel across assigned areas / client locations.

Responsibilities

• Oversee daily operations of multiple outlets across the Greater Jakarta area.
• Ensure all operations comply with SOPs, contractual agreements, and service standards.
• Monitor unit performance, identify gaps, and implement improvements.
• Execute client programs, promotions, and operational initiatives.
• Achieve revenue targets, profitability, and cost efficiency across units.
• Analyze sales reports, KPIs, and financial data to drive performance.
• Manage budgets and optimize resource utilization across sites.
• Lead, coach, and develop Unit Managers and site teams.
• Support end-to-end recruitment, training, and performance management.
• Maintain hygiene standards and product quality across sites.
• Build and maintain strong client relationships for satisfaction and long-term partnerships.
• Handle escalated client concerns professionally and ensure timely resolution.
• Prepare regular business reviews and operational reports for management.
• Collaborate with HR, Marketing, Finance, and Supply Chain to support business needs.

Skills

Leadership

People management

Strategic planning

Analytical thinking

Stakeholder management

Coaching & development

Client relationship management

Problem solving

Travel readiness

Education

Bachelor's degree

Job description

About the role
Sunshine Food International, a leading food and beverage company, is seeking a highly motivated Cluster Manager to join our dynamic team. In this full-time position, you will be responsible for overseeing and managing multiple locations within the Greater Jakarta area, ensuring operational excellence and driving business growth.

What you'll be doing

Manage and oversee daily operations of multiple outlets across assigned client sites

Ensure all operations comply with company SOPs, contractual agreements, and service standards

Monitor unit performance, identify gaps, and implement continuous improvement actions

Ensure effective execution of client programs, promotions, and operational initiatives

Achieve revenue targets, profitability, and cost efficiency across all assigned units

Analyze sales reports, operational KPIs, and financial data to drive business performance

Manage budgets and ensure optimal utilization of resources across sites

Lead, coach, and develop Unit Managers and site teams to ensure strong operational leadership

Support end-to-end recruitment, training, and performance management processes

Ensure consistent service excellence, hygiene standards, and product quality across all client locations

Build and maintain strong relationships with clients to ensure satisfaction and long-term partnership

Handle escalated client concerns professionally and ensure timely resolution

Prepare regular business reviews, operational reports, and performance updates for management

Collaborate with internal stakeholders (HR, Marketing, Finance, Supply Chain,) to support business needs

What we're looking for

Minimum Bachelor’s degree in Hospitality, Business Management, or related field

Minimum 5 years of experience in F&B / service operations

Minimum 2 years of experience managing multiple outlets or client sites (multi-unit management)

Preferably experienced in B2B operations (hospital, corporate catering, institutional services)

Strong understanding of service contracts, SLA, and client relationship management

Proven experience in achieving sales targets, profitability, and cost control

Strong leadership and people management skills (coaching, development, and performance management)

Good analytical skills with the ability to interpret sales reports, KPIs, and financial data

Excellent communication and stakeholder management skills (internal & external clients)

Hands-on, proactive, and able to work in a fast-paced, dynamic environment

Willing to travel across assigned areas / client locations