Clubhouse Operations Lead — Member Experience & Events

BIOTA Smart Home; Depok; On-site; IDR 111,600,000 - 223,200,000; Full time

Job summary

BIOTA Smart Home in Depok seeks a Clubhouse Operations Manager to oversee its clubhouse facilities. You will lead a small team, ensure premier guest service, and organize events that boost member engagement in a dynamic, sport-focused community.

Responsibilities include scheduling, maintenance coordination, and collaboration with management on marketing initiatives to grow membership and participation in Clubhouse-Padel activities. A passion for fitness and community is essential.

Qualifications

• Minimum 4 years in facility management or customer service, with 2+ in supervision.
• Bachelor's degree in Business Management, Sports Management, or related field preferred.
• Strong leadership and team development skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple tasks in a dynamic environment.
• Experience with budget and operations procedures.
• Passion for sports, fitness, and community engagement.

Responsibilities

• Oversee daily operations of Clubhouse-Padel facilities with high service standards.
• Lead and mentor staff, fostering excellence and teamwork.
• Develop schedules and assign responsibilities for optimal staffing.
• Enhance guest experiences via attentive service and events.
• Address inquiries, concerns, and complaints to ensure satisfaction.
• Collaborate with management on marketing strategies to drive membership.
• Monitor facilities supplies, equipment, and maintenance needs.

Skills

Leadership

Customer service

Communication

Organizational skills

Education

Bachelor's degree in Business Management or Sports Management

Job description

BIOTA Smart Home in Depok seeks a Clubhouse Operations Manager to oversee its clubhouse facilities. You will lead a small team, ensure premier guest service, and organize events that boost member engagement in a dynamic, sport-focused community.

Responsibilities include scheduling, maintenance coordination, and collaboration with management on marketing initiatives to grow membership and participation in Clubhouse-Padel activities. A passion for fitness and community is essential.