Club Operations & Guest Experience Lead

tamora group

Kota Medan ᯔᯩᯑᯉ᯲

On-site

IDR 30,000,000 - 54,000,000

Full time

7 days ago

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Job summary

tamora group in Medan invites a results-driven Club Operations Manager to oversee daily club operations, facilities, and booking systems. You will lead front desk and service teams, ensure safety and cleanliness, and drive member engagement through events and programming.

The role emphasizes leadership, budgeting, and reporting with a focus on delivering premium guest experiences and managing costs. Familiarity with racket sports is a plus. This is a full-time on-site position in Medan.

Qualifications

Bachelor’s Degree in Business, Hospitality, Sports Management, or related field.
3–5 years of management experience in sports clubs, gyms, hotels, or F&B operations.
Experience in sports club or lifestyle hospitality environment preferred.
Knowledge of padel, tennis, or racket sports is a strong advantage.
Strong leadership and communication skills — able to manage diverse teams.
Excellent organizational, multitasking, and problem-solving abilities.
Customer-centric mindset with a high standard for guest satisfaction.
Financial literacy: budgeting, cost control, and reporting skills.
Tech-savvy: experience with POS, booking systems, and digital tools.

Responsibilities

Oversee daily club operations and ensure courts, booking systems, and facilities function optimally.
Maintain cleanliness, safety, and upkeep of all areas.
Coordinate maintenance, repairs, and inventory.
Enforce SOPs.
Identify operational inefficiencies and implement improvements to increase productivity and streamline workflows.
Deliver premium guest experiences aligned with brand values.
Supervise front desk and customer service teams.
Handle guest feedback and manage VIP relations.
Support local events and community activities.
Handle customer inquiries, feedback, complaints, and conflict resolution professionally and in a timely manner.
Coordinate tournaments, leagues, social events, coaching programs, and community activities to increase member engagement.
Manage daily sales, POS reports, and cash flow.
Monitor booking and membership revenue targets.
Prepare weekly and monthly operational reports.
Control OPEX and spending within approved budgets.
Support cost control initiatives including labor efficiency, inventory usage, and operational supplies.