Cloud Engineer L2

PT. Mastersystem Infotama; Jawa Barat; On-site; IDR 267,840,000 - 468,720,000; Full time

Job summary

PT. Mastersystem Infotama is seeking an L2 Cloud Engineer to lead cloud operations in a managed-service team focusing on AWS cloud infrastructure.

You will work on-site in the Jabodetabek area, collaborating with L1 engineers, presales, and project managers to execute daily operations and improvements. The role involves discussing customer workloads, implementing service requests, handling escalations, and producing incident and monthly infrastructure reports.

Qualifications

• Hands-on experience on AWS cloud infrastructure administration.
• Experience with AWS Landing Zone & Control Tower.
• IaC scripting with CloudFormation & Terraform.
• Linux administration and scripting.
• Container platforms such as Kubernetes, OpenShift or Docker.
• 2 years of hands-on AWS cloud engineering experience.
• Excellent problem-solving and cross-functional collaboration skills.

Responsibilities

• Work on-site in Jabodetabek Area with L1 engineers, presales and project managers.
• Discuss current architecture, improvements, solutions and potential workloads with customers.
• Perform and support service requests and change requests for customer environments.
• Respond to escalations from L1 Cloud Engineers and provide incident response.
• Troubleshoot issues and generate incident reports; perform root cause analysis.
• Create and review monthly cloud infrastructure reports with improvement recommendations.
• Develop and refine operational runbooks for daily operations.
• Share knowledge with internal teams and customers.

Skills

AWS Cloud

Networking

IaC

Linux scripting

Containerization

Incident management

Root cause analysis

Documentation

Cross-functional

Communication

Education

AWS Solutions Architect Professional

Tools

CloudFormation

Terraform

Kubernetes

Docker

OpenShift

Direct Connect

Job description

Responsible for cloud operational activities in managed-service team as L2 Cloud Engineer for AWS Cloud, such as the following

• Work on-site in Jabodetabek Area- Collaborate with L1 engineers, presales and project managers to create, execute & improve daily operation activities
• Involved in discussion with customer pertaining current architecture, improvement, solutions and potential new workloads
• Perform & support implementation, service request, and change request for customer environment- Create & review method of procedures (MOP) for deployments or changes
• Response to escalation from L1 Cloud Engineers
• Troubleshoot issues & respond to incidents- Create & review incident report
• Perform root cause analysis and create problem report
• Create & review monthly cloud infrastructure report, including recommendation for improvements that aligned with AWS best practices
• Create and improve operational runbooks for daily operations
• Involved in transfer knowledge activities to internal team & customer

Technical Requirement:

• Hands-on experience on AWS cloud infrastructure administration
• Proficient in networking concepts, including but not limited to VPCs, transit gateway, routing, firewalls, load balancers, Route53, Direct Connect and VPNs in AWS or on-premises.
• Experienced in AWS Multi-Account environment, such as implementing and managing AWS Landing Zone & AWS Control Tower
• Have the capability in creating and using Infrastructure-as-a-code (IaC) scripts with CloudFormation & Terraform
• Experienced in managing Linux operating system, and scripting (such as shell & python) is a plus- Familiar with containerized application platform, such as Kubernetes, Openshift, or Docker is a plus

Non-technical Requirement:

• Have AWS Solutions Architect Professional certification
• 2 years of hands-on experience in AWS cloud engineering
• Excellent problem-solving skills, with the ability to work independently and in cross-functional teams.
• Strong communication skills, both written and verbal, to articulate technical concepts to non-technical stakeholders.