Cloud Consultant (Microsoft 365)

PT Solutionlabs Group Indonesia; Jakarta Utara; On-site; IDR 178,560,000 - 290,160,000; Full time

Job summary

PT Solutionlabs Group Indonesia seeks an experienced L2 IT Support engineer to provide hands-on troubleshooting for Microsoft 365, Active Directory/Entra ID, Exchange, SQL Server Clustering, and Power Apps. You will investigate issues, perform configurations, and resolve incidents in line with SLA.

The role requires 2–5 years in similar functions and strong communication to coordinate with customers and vendors.

Qualifications

• 2–5 years of experience in Microsoft infrastructure, cloud support, system administration, or related roles.
• Hands-on experience with Microsoft 365, Active Directory, and Entra ID.
• Experience with Exchange Online and/or Exchange Server administration.
• Knowledge of SQL Server Clustering, high availability, and troubleshooting.
• Experience with Power Apps or Power Platform.

Responsibilities

• Provide L2 technical support and troubleshooting for Microsoft 365, Active Directory/Entra ID, Exchange, SQL Server Clustering, and Power Apps.
• Conduct technical investigations, root cause analyses, configurations, and issue resolutions.
• Handle incidents and service requests per SLA.
• Coordinate and escalate complex issues to L3 teams, vendors, or principals when required.
• Communicate issue status, findings, resolutions, and next actions to customers and internal stakeholders.
• Provide technical consultation and recommendations based on customer requirements and identified issues.
• Maintain technical documentation and troubleshooting reports; share knowledge with internal teams and customers.

Skills

Troubleshooting

Root cause analysis

Communication

Documentation

Independent work

Tools

Microsoft 365

Active Directory

Entra ID

Exchange Online/Server

SQL Server Clustering

Power Apps/Power Platform

Job description

Minimum 2–5 years of experience in Microsoft Infrastructure, Cloud Support, System Administration, or a related role.

Hands-on experience with Microsoft 365, Active Directory, and Microsoft Entra ID.

Experience in Exchange Online and/or Exchange Server administration.

Knowledge or experience in SQL Server Clustering, high availability, and troubleshooting.

Experience with Microsoft Power Apps or Power Platform.

Strong troubleshooting, root cause analysis, and problem-solving skills.

Familiar with IT service management processes and SLA-based incident handling.

Good communication and customer-facing skills.

Able to prepare technical documentation and troubleshooting reports.

Able to work independently as well as collaborate with internal teams, vendors, and customers.

Job Description

Provide L2 technical support and troubleshooting for Microsoft 365, Active Directory/Entra ID, Exchange, SQL Server Clustering, and Power Apps.

Conduct technical investigation, root cause analysis, configuration, and issue resolution.

Handle incidents and service requests in accordance with agreed SLA.

Coordinate and elevate complex issues to L3 teams, vendors, or principals when required.

Communicate issue status, findings, resolutions, and next actions to customers and internal stakeholders.

Provide technical consultation and recommendations based on customer requirements and identified issues.

Recommend system improvements, optimization, preventive actions, and Microsoft best practices.

Identify technical risks and propose preventive or corrective actions.

Participate in technical discussions and customer meetings when required.

Maintain technical documentation, troubleshooting records, incident reports, and knowledge base.

Conduct knowledge sharing with internal teams and/or customers as required.