Microsoft Systems & Cloud Infrastructure Engineer

PT Solutionlabs Group Indonesia; Jakarta Utara; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

PT Solutionlabs Group Indonesia is seeking an L2 technical support specialist to handle Microsoft 365, Active Directory/Entra ID, Exchange, SQL Server Clustering, and Power Apps in a managed services setup.

You will troubleshoot, perform root-cause analysis, and resolve incidents per SLA while coordinating with L3, vendors, and clients. Strong communication and PowerShell skills are essential for success.

Qualifications

• 2–3 years of experience in Microsoft Infrastructure, Cloud Support, or Managed Services.
• Master Microsoft 365, AD/Entra ID, and Exchange Online/Exchange Server.
• Experience with SQL Server Clustering and High Availability.
• Understand Power Platform, especially Power Apps and Power Automate.
• Strong troubleshooting, log analysis, and PowerShell skills.
• Good communication and ability to explain technical concepts.

Responsibilities

• Provide L2 technical support for Microsoft 365, AD/Entra ID, Exchange, SQL Server Clustering, and Power Apps
• Conduct troubleshooting, root cause analysis, and problem solving
• Handle incidents and service requests per SLA
• Coordinate elevation to L3, vendors, or principals
• Communicate status, findings, solutions, and next actions to customers and internal teams
• Provide technical consultation and recommendations according to customer needs
• Provide recommendations for system improvement and Microsoft best practices
• Identify technical risks and develop preventive and corrective actions
• Support technical discussions and meetings with customers when needed
• Create and maintain technical documentation, troubleshooting records, incident reports, and knowledge base

Skills

Microsoft 365

Active Directory

Power Apps

PowerShell

SQL Server Clustering

Power Automate

Networking basics

Troubleshooting

Communication skills

Tools

Exchange Online/Server

Job description

L2 technical support role for Microsoft 365, Active Directory/Microsoft Entra ID, Exchange, SQL Server Clustering, and Power Apps in a managed services environment.

Key responsibilities

Provide L2 technical support for Microsoft 365, AD/Entra ID, Exchange, SQL Server Clustering, and Power Apps

Conduct troubleshooting, technical investigation, root cause analysis, and problem solving

Handle incidents and service requests according to the agreed SLA

Coordinate and elevate complex issues to L3, vendors, or principals

Communicate status, findings, solutions, and next actions to customers and internal teams

Provide technical consultation and recommendations according to customer needs

Provide recommendations for system improvement, optimization, preventive action, and Microsoft best practices

Identify technical risks and develop preventive and corrective actions

Support technical discussions and meetings with customers when needed

Create and maintain technical documentation, troubleshooting records, incident reports, and knowledge base

About you

Minimum of 2–3 years of experience in Microsoft Infrastructure, Cloud Support, or Managed Services

Master Microsoft 365, Active Directory/Microsoft Entra ID, and Exchange Online/Exchange Server

Experience with SQL Server Clustering & High Availability

Understand Microsoft Power Platform, specifically Power Apps and Power Automate

Master technical troubleshooting, root cause analysis, log analysis, and PowerShell

Understand the basics of networking: DNS, TCP/IP, firewalls, ports, and connectivity

Good communication, interpersonal, and presentation skills

Able to explain technical matters to technical and non-technical stakeholders

Able to work independently and collaboratively in a managed services environment