Clinical Support Assistant - Patient Care & Operations

Siloam Hospitals Group

Balikpapan

On-site

IDR 180,000,000 - 280,000,000

Full time

3 days ago

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Job summary

Four Points by Sheraton Balikpapan in Balikpapan, East Kalimantan, seeks an Assistant Human Resources Manager to support recruitment, total compensation, and training and development while ensuring regulatory compliance and guest-focused service.

The role partners with hotel leadership to deliver HR services, including onboarding, benefits administration, employee relations, and performance management in a dynamic hospitality environment.

Qualifications

High school diploma or GED; 2 years experience in HR, management operations, or related area.
2-year degree from an accredited university in Human Resources, Business Administration, or related major; no work experience required.

Responsibilities

Assists in managing recruitment and hiring process including interviewing and onboarding activities.
People: maintains contact with external recruitment sources and attends job fairs.
Oversees unemployment claims processes and supports claims reporting.
Supports employee development through orientation programs and cross-training.
Maintains effective employee relations and open communication channels; escalates issues as needed.
Supports legal and compliance practices, including HR paperwork and privacy requirements.

Education

High school diploma or GED; 2 years experience in HR, management operations, or related area

2-year degree in Human Resources, Business Administration, or related major; no work experience required

Job description

Assistant Human Resources Manager - Four Points by Sheraton Balikpapan

Job Category Human Resources
Location Jalan Pelita No 19, Balikpapan, East Kalimantan, Indonesia,
VIEW ON MAP ( Full Time
Located Remotely? N
Position Type Management

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Hotel Description: Balikpapan is a seaport city on the east coast of Borneo island, in the Indonesian province of East Kalimantan. The Four Points by Sheraton Balikpapan offers good proximity to corporate and transit demand, being located very close to the airport (less than 5 minutes drive) and 9 KM to the city center (15 minutes drive). Four Points by Sheraton Balikpapan has 139 rooms and is part of a mixed-use development. The hotel offers an All-Day Dining restaurant and lobby lounge, as well as 7 meetings rooms with total event space of 5,102 sq ft.

Job Summary

Assists in carrying out the daily activities of the Human Resource Office including recruitment, total compensation, and training and development. Additionally, he/she assists in delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensuring compliance with all applicable laws, regulations and operating procedures.

Candidate Profile

High school diploma or GED; 2 years experience in the human resources, management operations, or related professional area.
2-year degree from an accredited university in Human Resources, Business Administration, or related major; no work experience required.

Core Work Activities

Assisting in Managing Recruitment and Hiring Process

Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
Assists in establishing and maintains contact with external recruitment sources.
Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
Assists in monitoring candidate identification and selection process.
Performs quality control on candidate identification/selection.

Assisting in Administering and Educating Employee Benefits

Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
Assists with unemployment claim activity reports.
Attends unemployment hearings and ensures property is properly represented, as needed.

Assisting in Managing Employee Development

Assists with departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Ensures employees are cross-trained to support successful daily operations.
Assists with coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
Ensures attendance by all new hires and participation of the leadership team in training programs.
Assists with ensuring departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.

Assisting in Maintaining Employee Relations

Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner.
Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
Partners with Loss Prevention to conduct employee accident investigations, as necessary.
Communicates performance expectations in accordance with job descriptions for each position.

Assisting in Managing Legal and Compliance Practices

Assists with ensuring employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
Assists with ensuring compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
Assists with ensuring medical records are maintained in a separate, secure and confidential medical file.
Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
Communicates property rules and regulations via the employee handbook.
Assists with ensuring all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
Assists with periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
Assists with managing Workers Compensation claims to ensure appropriate employee care and manage costs.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Description

Job Description:

Receive review, and process inquiry or shipping instruction from customer/sales/overseas
Checking cargo data and CIPL for both international and domestic shipment
Arrange moda transportation and communication with vendor
Direct monitoring for loading/unloading cargo for every shipment
Ensure every loading/unloading are conducted safely and according to customer and Indonesia's law and regulations
Provide daily report to customers and do daily monitoring with communication with vendor.
For Liquid shipment from Halliburton: do coordination with vendor, surveyor, field team at port of loading, field team at port of discharge, and give report to Halliburton
Direct monitoring for all activity in field for Halliburton's liquid shipment.
Review import HBL (House Bill of Lading), MBL (Master Bill of Lading) & CIPL (Commercial Invoice & Packing List Docs) from origin office
Seek approval draft HBL from the consignee
Confirm & receive pre-alert on Kewill properly
Send pre-alert document to consignee
Prepare and pickup custom document from the consignee
Request draft PIB (Import Declaration) to PPJK
Sending draft PIB (Import Declaration) to the consignee for approval
Update the POD on Kewill system properly
Monitor custom clearance process with custom clearance officer
Update custom process to the consignee regularly
Arrange trucking once shipment released/SPPB
Sending original invoice and supporting documents to customers.
Help implement Quality, Health, Safety and Environment objectives set up specific for the branch and its operational basis.
A job description covering your responsibilities will be available at the time of employment. Due to the evolving nature and changing demands of the business, your direct supervisor be entitled to ask you with additional tasks