Clinic Supervisor

PT. Bumame Cahaya Medika; Daerah Khusus Ibukota Jakarta; Presencial; IDR 111.600.000 - 167.400.000; Jornada completa

Descripción de la vacante

PT. Bumame Cahaya Medika is seeking a Clinic Supervisor to manage day-to-day operations and ensure efficient service delivery in Jakarta. The ideal candidate will lead cross-functional teams, drive revenue, and maintain high standards of patient care while collaborating with healthcare professionals.

Requirements include a bachelor’s degree, 4–6 years of experience in service operations, and a strong background in customer experience management. This role offers an exciting opportunity to contribute to healthcare innovation.

Formación

• Bachelor's degree in any relevant field, preferably operations, business, or healthcare management.
• 4–6 years experience managing service operations.
• 2–3 years experience leading cross-functional teams.

Responsabilidades

• Execute and oversee daily clinic operations, ensuring smooth patient flow.
• Ensure compliance with clinic policies and healthcare regulations.
• Drive clinic revenue through effective cross-selling initiatives.
• Collaborate with healthcare professionals and administrative staff.

Conocimientos

Customer experience management

Service operations management

Cross-functional team leadership

Communication

Inventory management

Educación

Bachelor’s degree in relevant field

Descripción del empleo

Bumame is a pioneering healthcare services provider dedicated to democratizing access to high-quality care while keeping it affordable. We leverage technology and innovation to deliver seamless, personalized healthcare experiences.

Bumame is looking for a Clinic Supervisor to join our Operations team as we expand our outreach and services. Clinic Supervisor is responsible for managing day-to-day clinic operations to ensure efficient service delivery, high-quality patient care, and optimal business performance. This role oversees operational processes, drives cross-selling initiatives, ensures inventory accuracy, and continuously improves customer experience in collaboration with our Operations, Growth, and Marketing teams.

Job Description:

• Execute and oversee daily clinic operations, ensuring smooth patient flow and adherence to service standards
• Accountable for managing routine operational tasks and resolving basic issues
• Ensure compliance with clinic policies, procedures, and healthcare regulations
• Drive clinic revenue through effective cross-selling of services and products
• Execute promotional campaigns and ensure frontline staff are aligned with sales initiatives
• Ensure a high standard of patient experience across all touchpoints
• Handle customer feedback and resolve escalated complaints effectively
• Maintain accurate inventory records and ensure availability of medical and non-medical supplies
• Collaborate with doctors, nurses, administrative staff, and management
• Support communication between clinic teams and stakeholders
• Analyze problems, identify root causes, and implement practical solutions

• Bachelor’s degree in any relevant field (operations, business, healthcare management preferred)
• 4–6 years experience managing service operations
• 2–3 years experience leading cross-functional teams
• Ability to manage multiple service workflows simultaneously
• Strong customer experience management capability
• Experience coordinating different service teams or departments
• Ability to prioritize and schedule different service types
• Strong communication and coordination across teams
• Experience working in premium service environments is preferred
• Ability to manage moderate operational complexity relevant field (operations, management, healthcare, hospitality, etc.)