Client Success Specialist: Build Relationships & Grow

INFUSE; Depok; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

INFUSE is seeking a dedicated Client Success Specialist to join our team in Depok, Indonesia. You will drive client satisfaction by building strong relationships and ensuring our solutions meet client needs and objectives across multiple industries.

As part of a dynamic team, you’ll collaborate with sales and operations to identify growth opportunities, support complex client requests, and handle various administrative tasks to keep programs on track.

Qualifications

• Proven track record of managing client relationships
• Strong communication and interpersonal skills
• Ability to manage priorities in a fast-paced environment

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Job description

INFUSE is seeking a dedicated Client Success Specialist to join our team in Depok, Indonesia. You will drive client satisfaction by building strong relationships and ensuring our solutions meet client needs and objectives across multiple industries.

As part of a dynamic team, you’ll collaborate with sales and operations to identify growth opportunities, support complex client requests, and handle various administrative tasks to keep programs on track.