Client Success & Contracts Manager

Humana; Jakarta Utara; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

Humana is seeking a team member in Jakarta Utara to strengthen customer relationships and drive contract renewals. The role emphasizes data-driven insights and proactive engagement with customers to upsell and resolve issues.

Ideal candidates bring at least 2 years in a related role, strong analytical skills, and excellent communication abilities to manage client interactions and reporting requirements.

Qualifications

• Minimum 2 years of experience in a similar role and industry.
• Analytical thinking with attention to detail.
• Excellent communication with customers.
• Strong data processing capability.
• Negotiation and presentation skills.
• Proactive and takes initiative.

Responsibilities

• Customer relationship management.
• Complaint management.
• Contract renewal activities.
• Monthly reporting.

Skills

Data Processing

Negotiation

Communication

Management

Job description

Humana is seeking a team member in Jakarta Utara to strengthen customer relationships and drive contract renewals. The role emphasizes data-driven insights and proactive engagement with customers to upsell and resolve issues.

Ideal candidates bring at least 2 years in a related role, strong analytical skills, and excellent communication abilities to manage client interactions and reporting requirements.