Client Services Training Lead — Hybrid & AI Learning

Macquarie Group; Indonesia; Hybrid; IDR 300,000,000 - 420,000,000; Full time

Job summary

Macquarie Group is seeking a Learning & Development specialist in Indonesia to design, deliver and assess capability-building initiatives. The role involves facilitating training across various channels and improving learner outcomes through data-driven insights.

Hybrid work arrangements are supported, with a preference for in-office presence at least 60% of the time. Experience with LMS, digital tools, and AI-enabled solutions is advantageous.

Qualifications

• Experience in Learning & Development, Training, Coaching, Facilitation or related capability-building role.
• Experience in environments such as contact centre, customer service, operations or financial services is preferred.

Skills

Learning & Development

Training

Coaching

Facilitation

Capability-building

Tools

Learning Management Systems

AI-driven learning solutions

E-learning platforms

Job description

Macquarie Group is seeking a Learning & Development specialist in Indonesia to design, deliver and assess capability-building initiatives. The role involves facilitating training across various channels and improving learner outcomes through data-driven insights.

Hybrid work arrangements are supported, with a preference for in-office presence at least 60% of the time. Experience with LMS, digital tools, and AI-enabled solutions is advantageous.