Client Partner

Tata Consultancy Services; Jakarta Pusat; On-site; IDR 600,000,000 - 1,200,000,000; Full time

Job summary

Tata Consultancy Services Indonesia in Jakarta is seeking an experienced Client Partner / Engagement Manager to lead strategic relationships within the Banking and Financial Services sector. You will act as a trusted adviser to senior client stakeholders, drive growth, oversee delivery governance, and ensure long-term customer success.

This role blends relationship management, commercial acumen, stakeholder engagement, and delivery oversight to support digital transformation programs and

Qualifications

• Bachelor's degree in Business, Finance, IT, Engineering, or related field.
• 10+ years of experience in Banking, Financial Services, Consulting, or IT Services.
• Proven experience managing senior stakeholder relationships, including CXO-level engagement.

Responsibilities

• Build and maintain relationships with CXOs, Business Heads, Operations Leaders, and key client stakeholders.
• Lead account planning activities and identify opportunities for account expansion.
• Support proposal development, solution positioning, contract negotiations, and commercial discussions.
• Drive contract renewals and identify opportunities for cross-selling and upselling services.
• Work closely with delivery teams to ensure successful execution of programs and commitments.
• Monitor program performance, milestones, customer satisfaction, and service quality metrics.
• Manage customer escalations and facilitate timely resolution of issues and risks.
• Conduct regular service review and governance meetings with customer stakeholders.
• Ensure alignment between customer expectations and delivery outcomes.

Skills

CXO engagement

Account management

Stakeholder mgmt

Commercial acumen

Digital transformation

Leadership

Education

Bachelor's degree in a related field

Job description

A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.

Tata Consultancy Services (TCS) is a global leader in IT services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers. For more information, visit us at www.tcs.com.

About the Role:

We are seeking an experienced Client Partner / Engagement Manager to drive strategic customer relationships within the Banking and Financial Services sector. The ideal candidate will act as a trusted advisor to senior client stakeholders, lead business growth initiatives, oversee delivery governance, and ensure long-term customer success.

This role requires a strong blend of relationship management, commercial acumen, stakeholder engagement, and delivery oversight to support business expansion and digital transformation programs.

Key Responsibilities:

Client Relationship & Strategic Partnership

• Build and maintain strong relationships with CXOs, Business Heads, Operations Leaders, and key client stakeholders.
• Act as the primary point of contact for strategic discussions and executive engagement.
• Develop long-term partnership strategies to strengthen customer relationships and drive business value.
• Serve as a trusted advisor to clients on business and technology transformation initiatives.

Account Growth & Business Development

• Lead account planning activities and identify opportunities for account expansion.
• Develop and manage sales pipelines in collaboration with sales, delivery, and solution teams.
• Support proposal development, solution positioning, contract negotiations, and commercial discussions.
• Drive contract renewals and identify opportunities for cross-selling and upselling services.

Delivery Governance & Customer Success

• Work closely with delivery teams to ensure successful execution of programs and commitments.
• Monitor program performance, key milestones, customer satisfaction, and service quality metrics.
• Manage customer escalations and facilitate timely resolution of issues and risks.
• Conduct regular service review and governance meetings with customer stakeholders.
• Ensure alignment between customer expectations and delivery outcomes.

Digital Transformation & Consulting

• Support clients in their banking modernization and digital transformation journey.
• Collaborate with internal experts and solution teams to develop innovative business solutions.
• Stay current with industry trends, emerging technologies, and market developments within Banking and Financial Services.
• Manage commercial risks and contractual obligations associated with customer engagements.
• Ensure adherence to agreed contractual commitments, governance frameworks, and compliance requirements.
• Drive profitable growth while maintaining high levels of customer satisfaction.

Required Qualifications:

• Bachelor's Degree in Business Administration, Finance, Banking, Information Technology, Engineering, or related field.
• Minimum 10 years of experience in Banking, Financial Services, Consulting, or IT Services industries.
• Proven experience managing senior stakeholder relationships, including CXO-level engagement.
• Strong understanding of account management, customer success, and strategic partnership management.
• Experience supporting digital transformation, modernization, or large-scale technology initiatives.
• Strong commercial, negotiation, communication, and stakeholder management skills.
• Ability to manage multiple engagements and priorities in a fast-paced environment.

Preferred Qualifications:

• Experience working with Banking and Financial Services clients in Indonesia.
• Understanding of core banking, digital banking, payments, lending, risk, or regulatory environments.
• Strong business development and account growth experience.
• Professional fluency in English.

Thank you for your interest in applying for this position with TCS. All applicants who meet the requirements will be considered equally and fairly for employment. TCS is an equal employment opportunity provider and does not differentiate applicants on any basis. If you are a person with a disability and need a reasonable accommodation to apply for this career opportunity, Please do connect with us on our linked In TCS Asia Pacific Handle and we will be happy to guide you further.

We will review your application and will get back to you if we are considering your interest in this opportunity!