Strategic Client Partner, Banking & Financial Services

Tata Consultancy Services; Jakarta Pusat; On-site; IDR 600,000,000 - 1,200,000,000; Full time

Job summary

Tata Consultancy Services Indonesia in Jakarta is seeking an experienced Client Partner / Engagement Manager to lead strategic relationships within the Banking and Financial Services sector. You will act as a trusted adviser to senior client stakeholders, drive growth, oversee delivery governance, and ensure long-term customer success.

This role blends relationship management, commercial acumen, stakeholder engagement, and delivery oversight to support digital transformation programs and

Qualifications

• Bachelor's degree in Business, Finance, IT, Engineering, or related field.
• 10+ years of experience in Banking, Financial Services, Consulting, or IT Services.
• Proven experience managing senior stakeholder relationships, including CXO-level engagement.

Responsibilities

• Build and maintain relationships with CXOs, Business Heads, Operations Leaders, and key client stakeholders.
• Lead account planning activities and identify opportunities for account expansion.
• Support proposal development, solution positioning, contract negotiations, and commercial discussions.
• Drive contract renewals and identify opportunities for cross-selling and upselling services.
• Work closely with delivery teams to ensure successful execution of programs and commitments.
• Monitor program performance, milestones, customer satisfaction, and service quality metrics.
• Manage customer escalations and facilitate timely resolution of issues and risks.
• Conduct regular service review and governance meetings with customer stakeholders.
• Ensure alignment between customer expectations and delivery outcomes.

Skills

CXO engagement

Account management

Stakeholder mgmt

Commercial acumen

Digital transformation

Leadership

Education

Bachelor's degree in a related field

Job description

Tata Consultancy Services Indonesia in Jakarta is seeking an experienced Client Partner / Engagement Manager to lead strategic relationships within the Banking and Financial Services sector. You will act as a trusted adviser to senior client stakeholders, drive growth, oversee delivery governance, and ensure long-term customer success.

This role blends relationship management, commercial acumen, stakeholder engagement, and delivery oversight to support digital transformation programs and