Client Care Specialist - Quick Help & Satisfaction

TrueBody; Kota Bandung; On-site; IDR 44,640,000 - 72,540,000; Full time

Job summary

TrueBody is seeking a dedicated customer service officer to handle inquiries across phone, email, and social media with courtesy and professionalism. You will provide accurate information on products and services, resolve issues promptly, and help maintain strong client relationships.

This role emphasizes a customer-focused mindset, clear communication, and the ability to suggest improvements to management.

Qualifications

• Minimum education: SMA or equivalent.
• Work experience as a customer service officer or similar position preferred.
• Good communication skills and friendly in interacting with customers.
• Customer service orientation focused on customer satisfaction.
• Problem-solving ability.
• Basic understanding of company products or services.

Responsibilities

• Handle client/patient inquiries directly and via telephone, email, or social media with courtesy and professionalism
• Resolve issues quickly and efficiently
• Provide information about products, services, and company policies to clients/patients
• Build good relationships and increase client/patient satisfaction
• Perform administrative tasks related to customer service
• Provide feedback and suggestions to management for customer service improvements

Skills

Customer service

Communication skills

Problem-solving

Interpersonal skills

Education

High school diploma

Job description

TrueBody is seeking a dedicated customer service officer to handle inquiries across phone, email, and social media with courtesy and professionalism. You will provide accurate information on products and services, resolve issues promptly, and help maintain strong client relationships.

This role emphasizes a customer-focused mindset, clear communication, and the ability to suggest improvements to management.