Claim Handler (Motor Express) - Zurich Asuransi Indonesia

Zurich 56 Company Ltd; Jakarta Pusat; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

Zurich is seeking a Claims Handler in Jakarta Pusat to investigate and conclude low complexity personal or commercial line claims by following established protocols to ensure efficient and customer-centric service.

Key responsibilities include data capture, determining liability, confirming policy existence, timely reserves, and keeping stakeholders informed while protecting confidentiality and supporting process improvements. Location: ID - Head Office - MT Haryono.

Qualifications

• Must be able to capture and update claims data accurately
• Ability to determine liability by gathering facts
• Strong focus on customer service and timely communication

Responsibilities

• Capture and update claims data in compliance with best practices
• Determine liability by gathering facts
• Confirm policy existence by identifying coverage on claims
• Work toward timely resolution of claims
• Establish timely reserves within authority limits
• Assess damages and manage expenses within approved networks
• Ensure legal compliance and confidentiality of information
• Refer complex cases to subrogation and fraud teams as needed
• Support team goals and participate in continuous improvement feedback

Job description

Job Summary

Investigate, evaluate and conclude low complexity personal or commercial line claims by following established protocols to ensure that claims are handled in the most effective, efficient way while delivering a customer-centric claims service.

Job Accountabilities - Key Accountabilities

• Capture and update claims data/information in compliance with best practices for low complexity, low exposure to personal or commercial line claims.
• Determine liability by gathering facts.
• Confirm policy existence by identifying coverage on claims.
• Work to have a timely resolution to claims.
• Establish timely reserves within authority limit.
• Assess damages.
• Ensure customer service by proactively communicating information, responding to inquiries and following customer protocols.
• Manage expenses by working within vendor approved networks and managing the scope of work assigned to outside contractors.
• Ensure legal compliance by following laws and regulations and internal control requirements.
• Refer claim to subrogation and fraud teams as needed.
• Protect Zurich's reputation by keeping claims information confidential.
• Understand the current with industry trends and establish personal networks and participate in professional societies.
• Contribute to the team results and participating in projects as needed.
• Follow established claims handling procedures to ensure consistency and quality in claims services.
• Aligned to the organization's Claims Vendor Management strategy.
• Seek assistance from colleagues for more complex issues, to ensure quality and promote continuous learning.
• feedback on business processes and systems to identify opportunities for improvements.

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!
Join us as we constantly explore new ways to protect our customers and the planet .

• Location(s): ID - Head Office - MT Haryono