Center Director

English 1 Indonesia; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 360,000,000 - 520,000,000; Full time

Job summary

English 1 Medan Ringroad is seeking a Center Director to lead a major English learning center, driving academic excellence, operations efficiency, and customer satisfaction to grow student enrolment and retention. You will foster a positive team culture and ensure SOP adherence with regional support.

Ideal candidates will have a Bachelor’s in Business Management, 3+ years of management experience, and strong English communication.

Qualifications

• Bachelor’s degree in Business Management or related field.
• Minimum of 3 years of management experience in a fast-paced environment.
• Strong leadership and team management skills.
• Excellent communication skills in English (spoken and written).
• Experience in sales and marketing with a track record of meeting targets.
• Highly organised, detail-oriented, and capable of managing a multifaceted operation.
• Ability to problem-solve and make data-driven decisions.
• Strong analytical skills and ability to work under pressure.

Responsibilities

• Grow the Center by setting and monitoring KPIs, driving local marketing, supporting enrolment and revenue targets, and collaborating with the Director of Studies.
• Manage daily center operations, ensure compliance with laws, policies, and SOPs, and optimize cross-department collaboration; ensure IT systems and records meet standards; maintain a welcoming environment.
• Recruit, onboard, train, and develop staff; conduct regular performance evaluations and provide feedback; monitor performance against center goals.

Skills

Leadership

People management

English communication

Sales & marketing

Data-driven decisions

Analytical skills

Operations management

Problem solving

Education

Bachelor’s degree in Business Management

Tools

Microsoft Office

Business tools

Job description

English 1 Medan Ringroad is Hiring a Center Director.

English 1 (YHA Group) is looking for a driven and purpose-led Center Director to lead English 1 Medan Ringroad, one of the largest and fastest-growing centers within our Group, serving nearly 1,000 active students.

We’re looking for a strong leader who is ready to take ownership of business growth, operational excellence, customer experience, and team development

If you are a dynamic leader who thrives in a fast-paced environment, passionate about education, people development, and building strong performing teams — this is your opportunity to make a significant impact in one of Indonesia’s most trusted English learning institutions.

English 1 (YHA Group) currently operates in 7 cities across Sumatra — Batam, Bengkulu, Jambi, Medan, Binjai, Palembang and Pematang Siantar — and continues to grow. This role offers exceptional career development in a rapidly expanding organization.

Position Summary

The Center Director (CD) is responsible for the overall leadership, management, and growth of an English 1 center. This role ensures academic excellence, operational efficiency, and outstanding customer satisfaction to drive student enrolment and retention. The CD fosters a positive and collaborative team culture while upholding the English 1 Center Standard Operating Procedures (SOP). Supported by the regional support team, they work to enhance center performance and achieve business objectives.

Roles and Responsibilities

A. Growing the Center

• Set and monitor key performance indicators (KPIs) in collaboration with the Regional Director and Central Support Team.
• Develop and execute local marketing initiatives to build brand awareness and attract new students.
• Oversee and support the sales team in achieving enrolment and revenue targets.
• Partner with the Director of Studies to enhance academic quality, student engagement, and retention.

B. Managing the Center

• Oversee daily center operations, ensuring compliance with all legal requirements, company policies, and SOPs.
• Promote seamless collaboration across departments to optimise workflows and productivity.
• Ensure IT and computer systems meet operational standards and that all student and business records are accurately maintained.
• Maintain a safe, clean, and welcoming environment that aligns with English 1 Center standards.

C. Managing Others

• Recruit, onboard, and retain top talent to build a high-performing team.
• Provide ongoing training, coaching, and professional development opportunities for all staff.
• Conduct regular performance evaluations and provide constructive feedback.
• Monitor individual and team performance, ensuring alignment with center goals and expectations.

Qualifications & Skills

• Bachelor’s degree (S1) in Business Management or a related field.
• Minimum of 3 years of management experience in a fast-paced environment.
• Strong leadership and team management skills.
• Excellent communication skills in English (spoken and written).
• Experience in sales and marketing with a track record of meeting targets.
• Highly organised, detail-oriented, and capable of managing a multifaceted operation.
• Ability to problem-solve and make data-driven decisions.
• Strong analytical skills and ability to work under pressure.

Preferred

• Experience working with multicultural teams.
• Basic finance management knowledge.
• Proficiency in Microsoft Office and other relevant business tools.