Center Director

English 1; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

English 1 Indonesia is seeking a Center Director to lead a busy language center in Medan, ensuring academic excellence, operational efficiency, and strong student enrolment. The CD collaborates with regional teams to boost performance and customer satisfaction.

You will drive KPI-based growth, local marketing, and staff development while maintaining a safe, welcoming environment aligned with Center SOPs. A Bachelor's degree and 3+ years in management are required, with excellent English

Qualifications

• Bachelor's degree in Business Management or related field.
• Minimum of 3 years of management experience in a fast-paced environment.
• Strong leadership and team management skills.
• Excellent communication skills in English (spoken and written).
• Experience in sales and marketing with a track record of meeting targets.
• Highly organized, detail-oriented, and capable of managing a multifaceted operation.
• Ability to problem-solve and make data-driven decisions.
• Strong analytical skills and ability to work under pressure.

Responsibilities

• Grow the center by setting and monitoring KPIs with regional and central support.
• Develop and execute local marketing initiatives to attract new students.
• Oversee sales efforts to achieve enrolment and revenue targets.
• Partner with the Director of Studies to enhance academic quality, engagement, and retention.
• Ensure daily operations comply with legal requirements, policies, and SOPs.
• Maintain IT systems and accurate student and business records.
• Recruit, onboard, and develop staff; conduct performance evaluations.

Skills

Leadership

Team management

English communication

Data-driven decisions

Analytical skills

Sales & marketing

Problem solving

Education

Bachelor's degree in Business Management

Tools

Microsoft Office

Job description

English 1 Indonesia is a leading English education provider with learning centers and teams across cities nationwide. Our educators, advisors, and support teams work together to help students build real-world English skills, confidence, and opportunities for the future.

English 1 is part of Edprima, an international education group with schools and operations across multiple markets in Asia. Being part of Edprima means working within a globally backed organization that applies international standards, proven learning systems, and long-term investment in education.

We take pride in building a culture shaped by passion, ownership, and continuous growth. At English 1, people are encouraged to learn, take initiative, and make a meaningful difference both for students and for one another.

Position Summary

The Center Director (CD) is responsible for the overall leadership, management, and growth of an English 1 center. This role ensures academic excellence, operational efficiency, and outstanding customer satisfaction to drive student enrolment and retention. The CD fosters a positive and collaborative team culture while upholding the English 1 Center Standard Operating Procedures (SOP). Supported by the regional support team, they work to enhance center performance and achieve business objectives.

Role Report and Communication

The CD reports to the Partner or CD Coordinator and maintains strong communication lines with:

Internal Teams

Director of Studies

Regional & Central Support

Regional Director (RD)

Regional Sales & Marketing Manager (RSMM)

Regional Retention Sales and Service Manager (RSSM)

Regional Academic Operations Manager (AOM)

Regional Marketing Coordinator (RMC)

Roles and Responsibilities

A. Growing the Center

Set and monitor key performance indicators (KPIs) in collaboration with the Regional Director and Central Support Team.

Develop and execute local marketing initiatives to build brand awareness and attract new students.

Oversee and support the sales team in achieving enrolment and revenue targets.

Partner with the Director of Studies to enhance academic quality, student engagement, and retention.

B. Managing the Center

Oversee daily center operations, ensuring compliance with all legal requirements, company policies, and SOPs.

Promote seamless collaboration across departments to optimise workflows and productivity.

Ensure IT and computer systems meet operational standards and that all student and business records are accurately maintained.

Maintain a safe, clean, and welcoming environment that aligns with English 1 Center standards.

C. Managing Others

Recruit, onboard, and retain top talent to build a high-performing team.

Provide ongoing training, coaching, and professional development opportunities for all staff.

Conduct regular performance evaluations and provide constructive feedback.

Monitor individual and team performance, ensuring alignment with center goals and expectations.

Qualifications & Skills

Bachelor’s degree (S1) in Business Management or a related field.

Minimum of 3 years of management experience in a fast-paced environment.

Strong leadership and team management skills.

Excellent communication skills in English (spoken and written).

Experience in sales and marketing with a track record of meeting targets.

Highly organised, detail-oriented, and capable of managing a multifaceted operation.

Ability to problem-solve and make data-driven decisions.

Strong analytical skills and ability to work under pressure.

Preferred

Experience working with multicultural teams.

Basic finance management knowledge.

Proficiency in Microsoft Office and other relevant business tools.

English 1 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, nationality, religion, gender, gender identity or expression, sexual orientation, marital status, parental status, disability, medical condition, or any other characteristic protected by applicable local laws and regulations.

We are committed to creating a workplace where everyone feels respected, included, and able to contribute their best work.