Butler

Shibumi Hospitaliti Internasional; Kecamatan Ubud; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Shibumi Hospitaliti Internasional in Ubud, Bali, seeks a refined Butler to deliver personalized, discreet service throughout guests' stays. This on-site, full-time role includes welcoming guests, assisting with check-in/check-out, and coordinating room preparations with finesse.

You will manage transportation, bookings, and in-room dining requests, recording preferences to honor them consistently. The role collaborates closely with housekeeping, front office, and F&B to ensure seamless

Qualifications

• Strong guest service mindset with courteous communication and professional attitude.
• Excellent organizational and time-management skills to handle multiple requests.
• Ability to work on-site in Ubud with flexible shifts, weekends and holidays.
• Prior luxury hospitality, front office, or guest relations experience preferred.
• Proficiency in spoken and written English; other languages a plus.

Responsibilities

• Greet guests and assist with check-in and check-out with discretion.
• Handle luggage and coordinate room preparations and special requests.
• Arrange transportation, bookings, and in-room dining as required.
• Record and honor guest preferences to ensure consistent service.
• Coordinate with housekeeping, front office, and F&B to deliver seamless service.
• Monitor guest satisfaction and promptly resolve issues.

Skills

Guest service

Active listening

Organizational skills

On-site availability

English proficiency

Discretion

Tools

Reservation systems

Office apps

Job description

Company Description

Shibumi Hospitaliti Internasional is a hospitality organization focused on delivering thoughtful, high-quality guest experiences in Ubud. The company emphasizes personalized service, attention to detail, and a calm, refined atmosphere for guests. Team members are encouraged to uphold high professional standards and collaborate to ensure seamless operations. Working at Shibumi Hospitaliti Internasional offers opportunities to grow in luxury hospitality and contribute to a culture of respect, integrity, and service excellence.

Role Description

The Butler is responsible for providing personalized, discreet, and efficient service to guests throughout their stay. This full-time, on-site role in Ubud includes welcoming guests, assisting with check-in and check-out, handling luggage, and coordinating room preparations and special requests. The Butler manages daily guest needs such as arranging transportation, bookings, and in-room dining, and ensures that all preferences are recorded and honored. The role involves close coordination with housekeeping, front office, and food and beverage teams to deliver seamless service. The Butler also monitors guest satisfaction, resolves issues promptly, and maintains a professional appearance and demeanor at all times.

Qualifications

• Strong guest service skills, including courteous communication, active listening, and a professional, service-oriented attitude.
• Organizational and time-management abilities to handle multiple guest requests, prioritize tasks, and maintain attention to detail.
• Ability to work on-site in Ubud with a flexible schedule, including weekends, holidays, and varying shifts.
• Previous experience in luxury hospitality, front office, or guest relations is highly beneficial.
• Proficiency in spoken and written English; additional languages are an advantage.
• Comfort with basic technology, such as reservation systems, messaging tools, and standard office applications.
• High level of integrity, reliability, and discretion when handling guest information and requests.
• Professional grooming and presentation, aligned with company standards.