Business Analyst (Japanese Client)

Fata Organa; Indonesia; On-site; IDR 111,600,000 - 139,500,000; Full time

Job summary

PT Fata Organa Solusi, in partnership with CAC Holding Japan, seeks a Business Analyst to bridge Japanese clients and our Indonesia-based engineering team. You will lead requirements, document precisely, and ensure decisions are validated before work begins.

You will collaborate across stakeholders, map processes, and validate outcomes with clear acceptance criteria. English fluency tested at interview and knowledge of SQL is a plus.

Qualifications

• 3+ years in business analysis on software or digital projects.
• Experience with Japanese clients or in a Japanese company is a plus.
• Proven ability to write precise requirement specs and use cases.
• Strong written communication for formal client reviews.

Responsibilities

• Lead requirement definition with Japanese clients and produce formal documentation.
• Report status and consult early with client, PM, and Tech Lead.
• Build consensus ahead of meetings (nemawashi) for decisions.
• Document current and future-state workflows and data flows.
• Ensure acceptance criteria and measurement baselines before start.

Skills

SQL

Data analysis

Requirements gathering

Documentation

Stakeholder management

Education

BSc Information Systems

Tools

Jira

Confluence

Notion

BPMN

Job description

PT Fata Organa Solusi, in partnership with CAC Holding Japan

Salary Range: Rp 10.000.000 - Rp 12.500.000 per month

About the Role

We deliver AI and machine learning solutions, primarily for Japanese clients. The Business Analyst is the main bridge between those clients and our engineering team in Indonesia.

Working with Japanese clients means requirements are gathered, confirmed, and approved differently from many other projects. Consensus is built before formal meetings. Decisions move through formal approval. Documentation is expected to be precise and complete. And problems are expected to be reported early, not solved quietly and announced later.

We are looking for someone who already works this way and who can help our engineering team work this way too.

What You’ll Be Doing

• Requirement definition (要件定義): Lead requirement definition with Japanese clients, producing formal, precise documentation that the client can review, question, and approve.
• Practice horenso (報連相): Report status, share information, and consult early - with the client, the Product Manager, and the Tech Lead. When something is at risk, it is raised immediately, not after it has become a problem.
• Build consensus before commitment: Align stakeholders ahead of key meetings (nemawashi) so that formal meetings confirm decisions rather than surprise anyone.
• Confirm, don’t assume: Recognise when agreement in a meeting is conditional or a concern has been raised indirectly, and confirm understanding in writing afterwards.
• Requirement quality: Catch ambiguity, contradictions, missing edge cases, and unstated assumptions before they reach engineering.
• Process mapping: Document current and future-state workflows, including exactly how a new system connects to the client’s existing systems.
• Measurable outcomes: Make sure every business goal has a baseline and a way to be measured before work begins.
• Realistic commitments on AI/ML: Work with engineers to understand what AI can reliably deliver, and keep commitments on accuracy and timelines honest - Japanese clients will hold us to them.
• Data and compliance awareness: Flag requirements involving personal data, retention, or cross-border data transfer early, and bring in the right people.
• Acceptance and quality: Define acceptance criteria and support user acceptance testing to the level of completeness Japanese clients expect.
• Bridging two teams: Translate client expectations for our Indonesian engineering team, and engineering constraints for the client, clearly and respectfully in both directions.

What We’re Looking For

• 3+ years of experience as a Business Analyst, Systems Analyst, or in a similar role on software or digital projects.
• Hands-on experience working with Japanese clients or within a Japanese company on IT, software, or digital projects.
• Working understanding of Japanese business practices - including horenso, nemawashi, ringi-style approval, and phase-based delivery with formal documentation - and the ability to describe specific situations where you applied them, not only what they mean.
• A proven habit of questioning requirements rather than transcribing them.
• Experience writing requirement specifications, use cases, process flows, and acceptance criteria.
• Precise, well-structured written communication suitable for formal client review.
• Comfort working with data - able to read a dataset or dashboard and ask sensible questions of it. SQL is a plus.
• Enough technical understanding to discuss system integration, APIs, and data flow credibly with engineers. You do not need to write code.
• Bachelor’s degree in Information Systems, Computer Science, Industrial Engineering, Business, or equivalent practical experience.
• Professional English fluency (equivalent to TOEFL PBT 525+ / IELTS 5.5+ / TOEFL iBT 55+), assessed at interview.

Advantageous If

• JLPT N3 or higher.
• Experience living, studying, or working in Japan.
• Experience on AI, machine learning, or data projects.
• Familiarity with Indonesian personal data protection (UU 27/2022) or Japan’s APPI.
• Experience with Jira, Confluence, Notion, Figma, or BPMN process modelling.
• Background in logistics, manufacturing, or finance operations.