Brand Supervisor

Ultra Voucher; Jakarta Selatan; On-site; IDR 240,000,000 - 600,000,000; Full time

Job summary

Ultra Voucher, a growing voucher platform, seeks a Brand Manager to oversee a portfolio of merchant partners. You will drive retention, performance improvements, and campaign execution to boost voucher sales and engagement.

You will analyze merchant performance, develop growth strategies, and collaborate with Sales, Marketing, Operations, and other teams to ensure coordinated campaigns and customer value creation across the portfolio.

Qualifications

• Bachelor's degree in Business Management, Marketing, Business Administration, or a related field.
• 3-5 years of experience in Brand Management, Account Management, Merchant Management, Sales, Business Development, or similar commercial role.
• Experience managing merchant or brand partnerships, preferably in voucher, loyalty, e-commerce, retail, FMCG, or digital business.
• Strong understanding of commercial strategies, promotional campaigns, sales performance, and merchant relationship management.
• Excellent communication, negotiation, presentation, and interpersonal skills with ability to build and maintain strong business relationships.
• Strong analytical skills with ability to interpret sales data, monitor business performance, and translate insights into actionable strategies.
• Proven ability to identify business opportunities, develop growth initiatives, and maintain productive relationships with multiple stakeholders.
• Strong problem-solving skills and the ability to manage merchant concerns and operational challenges effectively.
• Proactive, detail-oriented, and results-driven, with ownership and accountability.
• Ability to work collaboratively with cross-functional teams and manage multiple priorities in a dynamic business environment.

Responsibilities

• Merchant Portfolio Management: Manage an assigned portfolio of brands and merchants, ensuring strong relationships, high retention rates, and sustainable business growth.
• Campaign Development & Execution: Develop, plan, and execute merchant campaigns, promotional initiatives, and commercial strategies to increase voucher sales, redemption rates, and overall transaction volume.
• Performance Monitoring & Analysis: Monitor and evaluate merchant performance using sales data, transaction trends, and other commercial insights.
• Merchant Relationship Management: Build and maintain strong, long-term relationships with merchant partners through regular communication, business reviews, and strategic discussions.
• Issue Resolution & Operational Coordination: Handle merchant complaints, operational concerns, and escalations in a timely and professional manner.
• Business Development & Portfolio Expansion: Identify opportunities to acquire new merchants and expand the existing brand portfolio.
• Cross-Functional Collaboration: Work with Sales, Marketing, Operations, and other departments to ensure seamless campaign execution and alignment on merchant growth initiatives.
• Strategic Growth Initiatives: Proactively identify new business opportunities, promotional concepts, and partnership strategies to improve merchant engagement and voucher sales.

Skills

Business Management

Marketing

Account Management

Merchant Management

Sales

Business Development

Commercial Strategy

Data Analysis

Communication

Negotiation

Interpersonal Skills

Cross-Functional Collaboration

Education

Bachelor's degree in Business Management, Marketing, or related field

Job description

With Ultra Voucher's merchant portfolio approaching 1,000 brands, additional headcount is required to ensure effective portfolio management, stronger merchant engagement, and sustainable commercial growth.

The Brand team needs to divide the portfolio into dedicated segments, allowing each Brand Supervisor to focus on merchant retention, performance improvement, campaign execution, and identifying new business opportunities within their assigned portfolio.

Requirements :

• Bachelor's degree in Business Management, Marketing, Business Administration, or a related field.
• 3-5 years of experience in Brand Management, Account Management, Merchant Management, Sales, Business Development, or a similar commercial role.
• Experience managing merchant or brand partnerships, preferably in the voucher, loyalty, e-commerce, retail, FMCG, or digital business industry.
• Strong understanding of commercial strategies, promotional campaigns, sales performance, and merchant relationship management.
• Excellent communication, negotiation, presentation, and interpersonal skills, with the ability to build and maintain strong business relationships.
• Strong analytical skills with the ability to interpret sales data, monitor business performance, and translate insights into actionable strategies.
• Proven ability to identify business opportunities, develop growth initiatives, and maintain productive relationships with multiple stakeholders.
• Strong problem-solving skills and the ability to manage merchant concerns and operational challenges effectively.
• Proactive, detail-oriented, and results-driven, with a strong sense of ownership and accountability.
• Ability to work collaboratively with cross-functional teams and manage multiple priorities in a dynamic business environment.

Job Descriptions :

• Merchant Portfolio Management: Manage an assigned portfolio of brands and merchants, ensuring strong relationships, high retention rates, and sustainable business growth.
• Campaign Development & Execution: Develop, plan, and execute merchant campaigns, promotional initiatives, and commercial strategies to increase voucher sales, redemption rates, and overall transaction volume.
• Performance Monitoring & Analysis: Monitor and evaluate merchant performance using sales data, transaction trends, and other commercial insights.
• Merchant Relationship Management: Build and maintain strong, long-term relationships with merchant partners through regular communication, business reviews, and strategic discussions.
• Issue Resolution & Operational Coordination: Handle merchant complaints, operational concerns, and escalations in a timely and professional manner.
• Business Development & Portfolio Expansion: Identify opportunities to acquire new merchants and expand the existing brand portfolio.
• Cross-Functional Collaboration: Work closely with internal teams, including Sales, Marketing, Operations, and other relevant departments, to ensure seamless campaign execution, effective issue resolution, and alignment on merchant growth initiatives.
• Strategic Growth Initiatives: Proactively identify new business opportunities, promotional concepts, and partnership strategies that can improve merchant engagement, increase voucher sales, and contribute to the company's overall business objectives.