Staff GPSO Branch Operations_Surabaya

HSBC Holdings plc; Jakarta Pusat; On-site; IDR 89,280,000 - 122,760,000; Full time

Job summary

HSBC Holdings plc in Indonesia is seeking a Branch Operations professional to provide frontline support at the Surabaya branch, handling customer enquiries and routine transactions with accuracy.

The role requires 1 year of hands-on branch operations experience, strong English communication, and a solid understanding of local policies and regulatory compliance. You will ensure risk-controlled operations, precise record-keeping, and adherence to internal procedures.

Qualifications

• 1 year of hands-on experience in Branch Operations.
• Strong verbal and written communication in English.
• Deep understanding of local policies and regulatory compliance.
• Accuracy and attention to detail in reconciliation and documentation.

Responsibilities

• Provide frontline Surabaya branch support by handling daily customer enquiries and processing routine transactions accurately and efficiently.
• Support smooth branch operations by completing cash handling, balancing, reconciliations, and required records/checklists in line with branch procedures.
• Follow all applicable policies and regulatory requirements (e.g., KYC/AML, fraud prevention, data privacy) and promptly escalate any unusual or suspicious activity.
• Ensure end-to-end operational risk controls, accurate record-keeping, and timely submission in line with internal procedures and regulatory requirements.

Skills

Branch Operations

English Communication

Attention to Detail

Job description

Some careers shine brighter than others.

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.

Responsibilities

• Provide frontline Surabayabranch support by handling daily customer enquiries and processing routine transactions accurately and efficiently.
• Support smooth branch operations by completing cash handling, balancing, reconciliations, and required records/checklists in line with branch procedures.
• Follow all applicable policies and regulatory requirements (e.g., KYC/AML, fraud prevention, data privacy) and promptly escape any unusual or suspicious activity.
• Ensure end-to-end operational risk controls, accurate record-keeping, and timely submission in line with internal procedures and regulatory requirements.

To be successful in this role, you should meet the following requirements:

• 1 year of hands-of experience in Branch Operations
• Possess strong verbal and written communication skill in English.
• Possess deep understanding of local policies and regulatory compliance.
• Possess accuracy and attention to detail in reconciliation and documentation.

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email at [e-mail] at the time of your application, so that we can support you through your recruitment journey.