Branch Business Manager

3111 UOB Indonesia; Pontianak; On-site; IDR 200,000,000 - 400,000,000; Full time

Job summary

3111 UOB Indonesia is seeking a Branch Manager to lead daily branch operations, drive revenue initiatives, ensure customer satisfaction, and manage staff performance. You will report to the regional office and coordinate with product and risk teams to maintain compliance and service standards.

The role requires strong leadership, strategic thinking, and hands-on execution across sales, operations, and risk control within the Pontianak branch network.

Qualifications

• Competency in developing staff and processes.
• Ability to engage customers and teams effectively.
• Proven ability to execute branch initiatives.

Responsibilities

• Lead branch operations and staff at the Pontianak location.
• Drive revenue initiatives and minimize losses.
• Ensure customer satisfaction and regulatory compliance.

Skills

Develop

Engage

Execute

Strategise

Job description

Company: 3111 UOB Indonesia

About UOB United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Branch Management is responsible for all functions, staff, and daily operations of branches. Includes maximizing revenues, product initiatives, sales, customer satisfaction, and minimizing operational losses, in addition to deepening existing relationships and minimizing customer attrition. Manages the staff and business within the branch network at various levels.

Additional Requirements

• Develop (Competency)
• Engage (Competency)
• Execute (Competency)
• Strategise (Competency)

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.