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Ruangguru in Bali seeks a Branch Operations Manager to coordinate and oversee one or more branches in the region, ensuring smooth daily operations and effective execution of academic processes.
You will lead branch initiatives, events, and promotions to boost student engagement and enrollment, while managing P&L, optimizing revenue, and ensuring a high-quality customer journey. Strong leadership and communication in Indonesian and English are essential.
Coordinate and oversee the operations of one or multiple branches within the assigned regional area, ensuring smooth branch operations and effective execution of academic processes.
Lead and execute branch-level initiatives, including events, promotions, and other marketing activities, to drive student engagement, acquisition, and enrollment.
Manage branch Profit & Loss (PnL) performance by assessing local market conditions, identifying current and potential sales opportunities, and implementing strategies to optimize revenue and business performance.
Oversee the end-to-end customer experience and journey, ensuring service quality, customer satisfaction, and long-term customer loyalty.
Bachelor’s Degree in any major.
Proven leadership experience in Sales & Marketing, Business Development, or Business Operations.
Experience in early childhood education, kids-focused businesses, education, or a start-up environment is an advantage.
Good knowledge of people management with proven experience in leading and managing a team.
Strong communication skills in both Bahasa Indonesia and English.