Branch Manager for Kids - Balikpapan - Jendral Sudirman Plus

Ruangguru; Balikpapan; On-site; IDR 250,000,000 - 350,000,000; Full time

Job summary

Ruangguru is seeking a results-driven Branch Manager to coordinate and oversee operations across multiple branches in Balikpapan. You will ensure smooth operations, implement academic processes, and drive enrollment.

You will lead branch-level initiatives, manage PnL, develop sales opportunities, and enhance customer experience. A Bachelor's degree is required, with proven leadership in Sales/Marketing or Business Operations; experience in education or startups is a plus, and fluency in

Qualifications

• Bachelor’s Degree in any major.
• Proven leadership experience in Sales & Marketing, Business Development, or Business Operations.
• Experience in education, kids-focused businesses, or startup environments is an advantage.
• Strong people management with experience in leading a team.

Responsibilities

• Coordinate and oversee operations of one or multiple branches within the regional area.
• Lead and execute branch-level initiatives, including events, promotions, and other marketing activities, to drive student engagement, acquisition, and enrollment.
• Manage branch Profit & Loss (PnL) performance by assessing local market conditions and identifying sales opportunities to optimize revenue.
• Oversee the end-to-end customer experience and journey, ensuring service quality, customer satisfaction, and loyalty.

Skills

Leadership

Sales & Marketing

Business Development

Business Operations

Team Leadership

Communication

Education

Bachelor's degree

Job description

Coordinate and oversee the operations of one or multiple branches within the assigned regional area, ensuring smooth branch operations and effective execution of academic processes.

Lead and execute branch-level initiatives, including events, promotions, and other marketing activities, to drive student engagement, acquisition, and enrollment.

Manage branch Profit & Loss (PnL) performance by assessing local market conditions, identifying current and potential sales opportunities, and implementing strategies to optimize revenue and business performance.

Oversee the end-to-end customer experience and journey, ensuring service quality, customer satisfaction, and long-term customer loyalty.

Bachelor’s Degree in any major.

Proven leadership experience in Sales & Marketing, Business Development, or Business Operations.

Experience in early childhood education, kids-focused businesses, education, or a start-up environment is an advantage.

Good knowledge of people management with proven experience in leading and managing a team.

Strong communication skills in both Bahasa Indonesia and English.