Bilingual Customer Success & Order Specialist

BizLink Group; Indonesia; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

BizLink Group in Indonesia is seeking a results-oriented Sales Operations Specialist to support Sales and Program managers, ensuring excellent service to customers. You will handle day-to-day order processing, verify PO pricing against quotes, notes on MOQ and shipment terms, and coordinate with planners.

You will track orders, expedite urgent demands, attend regular meetings with planners and customers, prepare documents and reports, and analyze margin issues to propose solutions.

Qualifications

• Bachelor's degree in marketing, business administration, or business-related field.
• At least 3 years of experience in a manufacturing company.
• Able to speak, read and type in English & Mandarin.
• Proficiency in using CRM software and other sales tools to track performance metrics.

Responsibilities

• Support Sales and Program manager to ensure excellent service to customers.
• Day-to-day order processing, verify PO pricing vs quote price, MOQ and shipment term.
• Day-to-day order tracking, confirm material availability, production capacity and delivery schedule.
• Expedite urgent demands on material and production to satisfy customer requirements.
• Regular meetings with planners and update customers on account status.
• Participation needed to require meeting with PM/Sales/Customers.
• Prepare the documents and report for customers.
• Analysis on negative margin products and report findings as well as the solution.

Skills

Communication skills

Sales targets

English & Mandarin

Strategic thinking

Team collaboration

Education

Bachelor's in marketing / business

3+ years in manufacturing

Tools

CRM software

Job description

BizLink Group in Indonesia is seeking a results-oriented Sales Operations Specialist to support Sales and Program managers, ensuring excellent service to customers. You will handle day-to-day order processing, verify PO pricing against quotes, notes on MOQ and shipment terms, and coordinate with planners.

You will track orders, expedite urgent demands, attend regular meetings with planners and customers, prepare documents and reports, and analyze margin issues to propose solutions.