Indonesia Customer Service Manager – End-to-End Ops

Hach Malaysia Sdn Bhd

Jakarta Pusat

On-site

IDR 600,000,000 - 900,000,000

Full time

8 days ago

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Benefits offered by this job

Onboarding and training options

Career coaching and development

Strong team environment

Job summary

Hach Indonesia is seeking a seasoned Customer Service Manager to lead the Indonesia CS function, ensuring accurate and timely processing from quotation through delivery and payment. You will oversee order entry, pricing, terms, and customer communications, while driving cross-functional collaboration with Sales, Supply Chain, and Finance to meet on‑time delivery and customer satisfaction goals.

The role requires 8–10 years in relevant roles, strong ERP/Oracle experience, and fluent English and

Qualifications

Bachelor’s degree required in a relevant field.
Minimum 8–10 years in Customer Service/Sales Operations/Order Management.
2–3 years of supervisory/leadership experience preferred.
Strong ERP order management experience; Oracle preferred.
Excellent English and Bahasa Indonesia communication.

Responsibilities

Lead Indonesia Customer Service for end-to-end quote-to-delivery-to-payment process.
Ensure 98% first‑time‑right order entry and accurate quotation management.
Oversee inbox, prioritise urgent customer needs, and ensure SLA adherence.
Coordinate with Sales, Supply Chain, Finance, and regional teams for issue resolution.
Maintain audit-ready records and dashboards; drive continuous improvement.
Coach and develop Customer Service staff and implement SOPs.