Banking Customer Experience Specialist

Bank Shinhan Indonesia; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Bank Shinhan Indonesia in Jakarta is seeking a customer service professional to deliver top-notch service, answer questions about bank products for customers and non-customers, and address complaints promptly.

Ideal candidates hold a Diploma (D3), with 1–2 years in banking customer service, and demonstrate strong communication, MS Office skills, and English fluency. Fresh graduates with Korean language proficiency are welcome to apply.

Qualifications

• Minimum Diploma (D3) education, in any major.
• Have 1-2 years experience as a Customer Service in Banking Industry.
• Fresh Graduate with Korean Language Proficiency are welcome to apply.
• Good service attitude and good communication skills.
• MS Office literacy.
• Fluent in English.

Responsibilities

• Provide best service for customers, based on service excellent standard.
• Provide information to customers and non-customers regarding bank products.
• Accommodate and manage customers complaint.

Skills

Service attitude

Communication

English fluency

Education

Diploma (D3)

Tools

MS Office

Job description

Bank Shinhan Indonesia in Jakarta is seeking a customer service professional to deliver top-notch service, answer questions about bank products for customers and non-customers, and address complaints promptly.

Ideal candidates hold a Diploma (D3), with 1–2 years in banking customer service, and demonstrate strong communication, MS Office skills, and English fluency. Fresh graduates with Korean language proficiency are welcome to apply.