Head of Electronic Banking

Bank Shinhan Indonesia; Jakarta Pusat; On-site; IDR 400,000,000 - 800,000,000; Full time

Job summary

Bank Shinhan Indonesia is seeking a Head of E-Banking to lead electronic channel strategy and drive digital banking initiatives in Jakarta. You will oversee mobile and internet banking platforms, ensure regulatory alignment with BI and OJK, and guide innovative digital products across their lifecycle.

The role requires deep expertise in API banking, core banking integration, and cyber risk management, with a strong track record in senior leadership and cross-functional collaboration across

Qualifications

• Bachelor’s degree in CS/IT/Business/Finance (Master preferred)
• 10–15+ years in digital banking, fintech, product management, or digital transformation
• At least 5 years in a senior leadership role managing digital banking channels
• Deep knowledge of Indonesia banking framework, OJK guidelines, BI payment systems
• Familiar with API banking, core banking integration, UX/UI metrics, and cyber risk

Responsibilities

• Build and execute the roadmap for electronic channels (Mobile Banking, Internet Banking, ATM, SMS Banking, and Virtual Accounts).
• Oversee end-to-end digital product development, features enhancement, and user experience optimizations.
• Maintain alignment with BI and OJK regs regarding cybersecurity, data privacy, and digital transactions.
• Manage relationships with local switching networks, fintechs, and merchant partners.
• Monitor system uptime, transaction settlements, and fraud mitigation across digital platforms.
• Direct cross-functional teams in product, IT engineering, marketing, and customer support.

Skills

Leadership

Strategic planning

Digital banking

Cyber risk management

Cross-functional leadership

Education

Bachelor’s degree in CS/IT/Business/Finance

Master’s degree (preferred)

Job description

Responsibilities

A Head of E-Banking (or Digital Banking) in Shinhan Bank responsible to leads electronic channel strategies, manages mobile/internet banking platforms, drives digital product innovation, and ensures compliance with Bank Indonesia (BI) and OJK regulations.

• Build and execute the roadmap for electronic channels (Mobile Banking, Internet Banking, ATM, SMS Banking, and Virtual Accounts).
• Oversee end-to-end digital product development, features enhancement, and user experience optimizations.
• Maintain alignment with Bank Indonesia (BI) and Otoritas Jasa Keuangan (OJK) regulations regarding cybersecurity, data privacy, and digital transactions.
• Manage relationships with local switching networks, fintechs, and merchant partners.
• Monitor system uptime, transaction settlements, and fraud mitigation strategies across digital platforms.
• Direct cross-functional teams in product, IT engineering, marketing, and customer support.

Requirements

• Bachelor’s degree (S1/Master’s preferred) in Computer Science, Information Technology, Business, Finance
• Having 10 to 15+ years of total experience in digital banking, fintech, product management, or digital transformation.
• Minimum 5 years in a senior managerial or leadership role handling electronic/digital banking channels.
• Deep understanding of Indonesia's banking framework, OJK guidelines, and BI payment systems policies.
• Familiarity with API banking, core banking integration, UX/UI metrics, and cyber risk management.
• Fluent in English and Bahasa Indonesia