Branch Customer Experience & Onboarding Specialist

PT Bank Nationalnobu Tbk; Banten; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

PT Bank Nationalnobu Tbk is seeking a customer service professional to serve as the first point of contact for customers, delivering superior service and a positive experience. You will assist with daily banking needs, provide product information, and manage inquiries with professionalism.

The role also supports onboarding and administrative processes while adhering to company policies and operational procedures.

Qualifications

• Bachelor's degree in any field is required.

Responsibilities

• Serve as the first point of contact for customers.
• Deliver excellent customer service and ensure a positive customer experience.
• Assist customers with daily banking services and transactions.
• Handle customer inquiries, requests, and complaints in a professional manner.
• Support customer onboarding and administrative processes while ensuring compliance with company policies and procedures.

Skills

Customer service

Communication

Interpersonal skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

PT Bank Nationalnobu Tbk is seeking a customer service professional to serve as the first point of contact for customers, delivering superior service and a positive experience. You will assist with daily banking needs, provide product information, and manage inquiries with professionalism.

The role also supports onboarding and administrative processes while adhering to company policies and operational procedures.