Bali Luxury Ff&E & Bespoke Furniture Lead

Maison Iconia Sa; Denpasar; On-site; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Employee discounts

Benefits package

Job summary

Maison Iconia Sa in Denpasar seeks an experienced Retail Sales Lead to guide the sales floor, support the store manager, and drive sales while ensuring an exceptional customer experience.

You will mentor associates, oversee daily operations, and help with inventory, merchandising, and training. The role requires strong leadership, communication, and proficiency with POS systems to achieve targets in a dynamic retail environment.

Qualifications

• Proven supervisory or lead experience in retail.
• Strong understanding of sales principles and customer service best practices.
• Excellent leadership and communication skills.
• Ability to train and mentor junior staff effectively.

Responsibilities

• Lead and motivate the sales team to achieve daily/weekly targets.
• Provide product training and customer service guidance to staff.
• Oversee daily sales floor operations and merchandising.
• Handle escalated customer inquiries to ensure satisfaction.
• Monitor sales performance and coach team members.
• Assist with inventory, merchandising, and operational tasks.

Skills

Leadership

Retail sales

Customer service

POS systems

Tools

POS software

Job description

Our client is seeking an experienced and motivated Retail Sales Lead to guide their sales floor operations in Denpasar. You will assist the store manager in leading the sales team, driving sales performance, and ensuring an exceptional customer experience. This role is key to fostering a positive and productive sales environment, mentoring associates, and upholding the brand's standards, contributing to the overall success and reputation of the store in Denpasar.

Key Responsibilities

• Assist the Store Manager in leading and motivating the sales team to achieve daily and weekly sales targets.
• Provide guidance and training to sales associates on product knowledge, sales techniques, and customer service standards.
• Oversee daily sales floor operations, ensuring optimal product presentation and customer engagement.
• Handle complex customer inquiries and resolve escalated issues to ensure customer satisfaction.
• Monitor sales performance and provide feedback and coaching to individual team members.
• Assist with inventory management, visual merchandising, and operational tasks as needed.

Requirements

• Proven experience in a retail sales environment, with at least 1-2 years in a supervisory or lead role.
• Strong understanding of sales principles and customer service best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to train and mentor junior staff effectively.
• Proficiency in using point-of-sale (POS) systems and retail management software.
• Demonstrated ability to drive sales and achieve targets in a dynamic retail setting in Denpasar.

Benefits

• Competitive salary with performance-based incentives.
• Opportunities for career advancement into management roles.
• Employee discounts on a wide range of products.
• Comprehensive benefits package.
• A dynamic and supportive retail environment in the heart of Denpasar.