Bali-Based Store Operations & Process Improvement Lead

PT Mitra Bali Sukses (Mie Gacoan); Provinsi Bali; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

PT Mitra Bali Sukses (Mie Gacoan) Bali is seeking a Store Operations Auditor to conduct routine audits, evaluate performance, layout adherence, customer service, and SOP compliance across branches.

The role collaborates with store managers to identify bottlenecks, develop actionable improvement plans, standardize guidelines and visual merchandising, and monitor KPIs after implementation. Travel to stores is required.

Qualifications

• Diploma or Bachelor’s degree in business-related field.
• 2–3 years in store operations, retail management, QA, or process improvement.
• Strong knowledge of retail operations and SOP auditing.
• Proficient in data analysis and store performance metrics.
• Excellent communication and leadership; cross-functional collaboration.
• Willing to travel to store locations.

Responsibilities

• Store Operational Audit & Analysis: Conduct routine store audits to evaluate operational performance, layout adherence, customer service standards, and compliance with SOPs.
• Identify bottlenecks, losses, and inefficiencies; develop actionable improvement plans.
• Collaborate with store managers to implement standardized guidelines and visual merchandising across branches.
• Monitor KPIs post-implementation to measure impact of improvements.
• Provide training and guidance to store personnel for new initiatives.
• Willingness to travel to store locations as required.

Skills

Retail operations

Layout design

Visual merchandising

SOP auditing

Data analysis

Store performance metrics

Analytical thinking

Leadership

Project management

Travel willingness

Education

Diploma or Bachelor’s degree in Business Administration/Management/Industrial Engineering

Job description

PT Mitra Bali Sukses (Mie Gacoan) Bali is seeking a Store Operations Auditor to conduct routine audits, evaluate performance, layout adherence, customer service, and SOP compliance across branches.

The role collaborates with store managers to identify bottlenecks, develop actionable improvement plans, standardize guidelines and visual merchandising, and monitor KPIs after implementation. Travel to stores is required.