Associate - Sr Associate, Treasure Relationship Manager, Bandung Jawa, Consumer Banking Group

DBS Bank Ltd; Kota Bandung; On-site; IDR 200,000,000 - 420,000,000; Full time

Job summary

DBS Bank Ltd is expanding its Consumer Banking team in Indonesia, seeking an energetic wealth management professional to acquire new clientes and nurture existing relationships. You will conduct regular client meetings to assess banking needs, cross-sell products, and ensure compliant advisory practices.

The role emphasizes strong sales, client service, and knowledge of banking products, with opportunities to grow within a leading Asian financial group that values digital innovation and customer

Qualifications

• Experience in banking and finance is advantageous.
• Strong knowledge of Bancassurance, Investment and Treasury products.
• Certification in wealth management products is advantageous.
• Excellent communication, interpersonal and selling skills.
• Solid understanding of KYC/AML requirements.
• Fluent written and spoken English.

Responsibilities

• Develop action plans to hit revenue and new customer acquisition targets.
• Acquire new and expand the existing customer portfolio in collaboration with TFO.
• Provide excellent service by maintaining relationships and reviewing client investment portfolios.
• Explain product features clearly and ensure suitability to avoid mis-selling.
• Handle customer complaints promptly and professionally.
• Monitor competitive offerings and market trends regularly.
• Maintain KYC/AML compliance and integrity in all activities.
• Support Team Leader and Business Manager to achieve team and branch targets.

Skills

KYC/AML knowledge

Sales & relationship

Communication skills

English proficiency

Education

Bachelor’s degree in Finance/Banking

Tools

Microsoft Office

CRM systems

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

• Develop action plan to achieve and exceed revenue / new customer acquisition targets set for the year


• Acquire new customers and constantly maintain/upgrade existing customers' portfolio. Work closely with TFO to achieve targets set.


• Provide excellent service to customers (both existing and potential) by keeping close relationship and managing their investment portfolio, e.g. conduct regular meetings to assess customers’ banking needs to maximize cross selling opportunities to market bank's products and service.


• Implement sales process frame work, ensure customers fully understood the offered product and ensure customers' investment profile suit the product so that there are no miss selling incident


• Ensure customer complaint are handled properly and timely


• Be updated on competitors' offerings on regular basis


• Ensure KYC/Money Laundering Prevention is strictly complied with at all times (including maintaining regular contact with customers for periodic review) and uphold integrity and honesty as bank staff at all times


• Assist Team Leader and CBG Business Manager in achieving the team and branch target

Requirements

• Experience in the banking and finance industry would be an advantage


• Sound understanding in banking products especially Bancassurance, Investment and Treasury products


• Possess relevant certification in various wealth management products would be an advantage


• Highly driven, self motivated, able to work under pressure, organized and good time management


• Strong communication, interpersonal, and selling skills


• Good understanding in applying principle of Know Your Customer (KYC) and Anti Money Laundering (AML)


• Good written and verbal English


• Able to operate computer and run Microsoft Office applications

DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.