Associate Sales Force Effectiveness (Contract)

DKSH Management Ltd.; Jakarta Pusat; On-site; IDR 60,000,000 - 85,000,000; Full time

Job summary

DKSH Management Ltd. in Jakarta invites an Associate Sales Force Effectiveness (Contract) to assist CRM migration, master data management, and sales reporting enhancements.

You will help maintain high-quality HCP and account data and support UAT activities for the transition. This role suits analytical professionals with attention to detail and experience in commercial data, CRM systems, and reporting platforms.

Qualifications

• Bachelor's degree in Business, Information Systems, Statistics, Data Management, or related field.
• 1-3 years of experience in Sales Operations, Business Excellence, CRM Administration, Data Management, or related functions.
• Proficient in Microsoft Excel (advanced level) and PowerPoint.
• Strong analytical and problem-solving skills.
• High attention to detail and data accuracy.
• Ability to work independently and manage multiple priorities.

Responsibilities

• HCP & Account Data Management: Data cleansing and maintenance of HCP and customer account databases; update customer information for accuracy; support data migration for CRM enhancements; monitor data quality with stakeholders.
• Sales Data Verification & Reporting Support: Verify and validate sales data for Power BI dashboards; assist UAT for sales reporting; identify inconsistencies and coordinate corrective actions.
• CRM Migration & Process Support: Prepare and implement new CRM tools; develop user guidelines, SOPs, and training materials; support UAT and end-user adoption.
• Project Coordination: Track progress and testing outcomes; document business requirements and test scenarios; coordinate with commercial, IT, and regional teams to meet milestones.

Skills

Excel Advanced

PowerPoint

Analytical skills

Attention to detail

Independent work

Education

Bachelor's degree

Tools

Power BI

Job description

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Title: Associate Sales Force Effectiveness (Contract)

Location:

Jakarta, ID, ID

Global Business Unit:

Job Function: Sales

Requisition Number: 250369

About The Role

The SFE Associate will support critical business initiatives related to CRM migration, master data management, and sales reporting enhancement. The role will be responsible for maintaining high-quality HCP and account data, supporting User Acceptance Testing (UAT) activities, validating sales data for Power BI reporting, and assisting with the transition to new CRM tools and processes.

This position is ideal for candidates with strong analytical skills, attention to detail, and experience working with commercial data, CRM systems, and reporting platforms.

What You Will Deliver

Key Responsibilities

1. HCP & Account Data Management

• Perform regular data cleansing and maintenance of HCP and customer account databases.
• Validate and update customer information to ensure data accuracy and completeness.
• Support data migration activities for CRM system enhancements and transitions.
• Monitor and resolve data quality issues in collaboration with business stakeholders.

2. Sales Data Verification & Reporting Support

• Verify and validate sales data used for Power BI dashboards and management reports.
• Support User Acceptance Testing (UAT) for sales reporting solutions.
• Identify data inconsistencies and coordinate corrective actions with relevant teams.
• Ensure data integrity across CRM, sales, and reporting platforms.

3. CRM Migration & Process Support

• Assist in the preparation and implementation of new CRM tools and processes.
• Develop user guidelines, SOPs, and training materials to support CRM migration.
• Support UAT activities for CRM enhancements and new functionalities.
• Provide end-user support during transition and stabilization periods.

4. Project Coordination

• Track project progress and testing outcomes.
• Document business requirements, test scenarios, and issue logs.
• Collaborate with commercial, IT, and regional stakeholders to ensure project milestones are met.

What You Bring

• Bachelor's degree in Business, Information Systems, Statistics, Data Management, or related field.
• 1-3 years of experience in Sales Operations, Business Excellence, CRM Administration, Data Management, or related functions.
• Proficient in Microsoft Excel (advanced level) and PowerPoint.
• Strong analytical and problem-solving skills.
• High attention to detail and data accuracy.
• Ability to work independently and manage multiple priorities.