Associate Director, Customer Engagement Lead

Macquarie Group; Indonesia; Presencial; IDR 1 000 000 000 - 2 000 000 000; Tempo integral

Resumo da oferta

Macquarie Group is seeking an Associate Director of Customer Engagement Lead to bridge Market Services Transformation with customers. You will design and drive engagement and adoption strategies, run forums and workshops, and support customers through platform changes and implementations.

Collaborating with Product Owners, Business Analysts and business leaders, you will convert feedback into actionable insights that shape roadmaps and delivery outcomes, and communicate progress to internal and

Responsabilidades

• Coordinate with Product Owners, Business Analysts and leaders to gather feedback.
• Communicate programme updates and promote platform capabilities.

Descrição da oferta de emprego

Associate Director, Customer Engagement Lead

In this role you will be the primary link between the Market Services Transformation programme and our customers, helping to build strong relationships and maintain engagement throughout the transformation journey. You will develop and deliver customer engagement and adoption strategies, lead forums and workshops, and ensure customers are supported through platform changes and implementation activities. Working closely with Product Owners, Business Analysts and business leaders, you will gather and translate customer feedback into actionable insights that influence product priorities, roadmap decisions and delivery outcomes. You will also communicate programme updates, promote the benefits of new platform capabilities and help drive successful adoption across internal and external customer groups.

In this role you will be the primary link between the Market Services Transformation programme and our customers, helping to build strong relationships and maintain engagement throughout the transformation journey. You will develop and deliver customer engagement and adoption strategies, lead forums and workshops, and ensure customers are supported through platform changes and implementation activities. Working closely with Product Owners, Business Analysts and business leaders, you will gather and translate customer feedback into actionable insights that influence product priorities, roadmap decisions and delivery outcomes. You will also communicate programme updates, promote the benefits of new platform capabilities and help drive successful adoption across internal and external customer groups.