Customer Engagement & Adoption Director

Macquarie Group; Indonesia; On-site; IDR 1,000,000,000 - 2,000,000,000; Full time

Job summary

Macquarie Group is seeking an Associate Director of Customer Engagement Lead to bridge Market Services Transformation with customers. You will design and drive engagement and adoption strategies, run forums and workshops, and support customers through platform changes and implementations.

Collaborating with Product Owners, Business Analysts and business leaders, you will convert feedback into actionable insights that shape roadmaps and delivery outcomes, and communicate progress to internal and

Responsibilities

• Coordinate with Product Owners, Business Analysts and leaders to gather feedback.
• Communicate programme updates and promote platform capabilities.

Job description

Macquarie Group is seeking an Associate Director of Customer Engagement Lead to bridge Market Services Transformation with customers. You will design and drive engagement and adoption strategies, run forums and workshops, and support customers through platform changes and implementations.

Collaborating with Product Owners, Business Analysts and business leaders, you will convert feedback into actionable insights that shape roadmaps and delivery outcomes, and communicate progress to internal and