Associate Contract Renewal Specialist

NTT Ltd.; Jakarta Pusat; Hybrid; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Hybrid working

Global IT leader

Job summary

NTT DATA is seeking an entry-level Associate Contract Renewal Specialist to manage renewals for low to medium complexity client accounts. You will quote renewals, review client needs, and negotiate terms to secure renewals, while identifying upsell opportunities and ensuring accurate order processing.

Hybrid work environment in Jakarta, with opportunities to collaborate across internal teams and drive high-quality service delivery for diverse clients.

Qualifications

• Ability to work with a variety of internal teams to ensure successful completion of daily activities.
• Understanding of the relevant systems and portals.
• Understanding of the business needs and the ability to consistently deliver a quality service.
• Reliable with the ability to produce a high quality of work.
• Good attention to detail and able to manage work processes.
• Good orientation towards ensuring client satisfaction and service delivery.
• Ability to plan well and organize daily work activities.
• Ability to build relationships with internal and external stakeholders.
• Good written and verbal skills.
• Proficiency using Microsoft Office tools (Excel, Word, PowerPoint).
• Some knowledge and understanding of contract renewals.

Responsibilities

• Understands the competitive landscape of the renewal and generates a competitive renewal quote/proposal.
• Reviews client’s commercial needs and creates a commercially favorable renewal quote/proposal.
• Maximises upsell opportunities as part of the renewal, e.g., uplift of service level or enlarging installed base.
• Performs client-facing interactions or supports renewal owner in aligning internal terms with client needs.
• Decides margins and commercial terms like payment terms per policy.
• Secures renewal orders and liaises with internal teams for onboarding.
• Ensures renewed orders are validated and processed in internal systems.
• Ensures all commercial documents are complete and accurate.
• Performs any other related task as required.

Skills

Collaborate effectively with internal

Verbal and written communication

Client relationship building

Microsoft Excel

PowerPoint

Detail-oriented

Pricing and negotiation basics

Education

Bachelor’s degree in Finance or related field

ITIL certification preferred

Tools

Excel

PowerPoint

CRM systems

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Associate Contract Renewal Specialist is an entry level subject matter expert, responsible for operating in low to medium complexity environment and is typically assigned to client accounts.

This role is required to demonstrate an understanding of the vendor and services management environment and stakeholder interests.

The primary responsibility of the Associate Contract Renewal Specialist is to ensure that all service delivery that are ready for renewal are quoted accurately and that new orders are captured in the relevant service administration database.

This role may also perform client-facing activities such as commercial negotiation based on the service offering, with the outcome of securing the renewal with the client.

Key responsibilities

• Understands the competitive landscape of the renewal, client’s need changes and vendor costs and generate a competitive and profitable renewal quote / proposal to maximize the chances of securing the renewal.
• Works with the renewal owner or the client directly to review client’s commercial needs and work within the company policy and rules to create a commercially favorable renewal quote / proposal.
• Maximises upsell opportunities as part of the renewal such as uplift of service level or enlargement of installed base, in some cases, by interacting directly with clients.
• If part of direct renewals with clients (long tail renewals), will perform client-facing interactions or supporting renewal owner in aligning the internal commercial considerations with the clients’ needs as part of the renewal negotiations.
• Exercises business decision on margins and commercial terms like payment terms in line with company’s commercial policy.
• In a client facing role, Associate Contract Renewal Specialist will secure the renewal order from client and will liaise with internal teams to ensure order is onboarded accurately.
• Upon clients’ issuance of renewal order, ensure clients’ orders are validated and processed accurately in the internal systems, in accordance to company order intake policy.
• Ensures all commercial documents such as clients purchase order, vendor quotes, internal commercial documentation are complete and accurate.
• Performs any other related task as required.

To thrive in this role, you need to have

• Ability to work with a variety of internal teams to ensure the successful execution of their daily activities.
• Some understanding of the relevant systems and portals.
• Some understanding of the business needs and expectations and the ability to consistently deliver a quality service through offering the required support.
• Reliable with the ability to produce a high quality of work.
• Good attention to detail and able to manage work processes.
• Good orientation towards ensuring client satisfaction and service delivery.
• Ability to plan well and organize their daily work activities.
• Ability to build relationships with internal and external stakeholders.
• Good written and verbal skills.
• Some proficiency using Microsoft productivity tools like excel, word and power point.
• Some knowledge and understanding of contract renewals.

Academic qualifications and certifications

• Bachelor’s degree or equivalent in Finance or a related field.
• ITIL certification preferred.

Required experience

• Entry level experience in a similar role, preferably gained within a global IT organization.
• Entry level experience in costing and quoting for services renewal.
• Entry level order booking processes experience – Quote to Order / Order to Cash.

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

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