Associate Contract Renewal Specialist

NTT Limited; Jakarta Pusat; Hybrid; IDR 70,000,000 - 95,000,000; Full time

Job summary

NTT DATA is seeking an Associate Contract Renewal Specialist to support client renewals in a hybrid environment. This entry-level role focuses on accurate quoting, cost analysis and timely order capture across service administration systems, with opportunities for client-facing engagement and commercial negotiations.

You will collaborate with renewal owners and internal teams to ensure renewals are profitable and correctly processed, while maintaining high-quality service.

Qualifications

• Bachelor’s degree or equivalent in Finance or a related field.
• ITIL certification preferred.
• Entry level experience in costing and quoting for services renewal.
• Entry level order booking processes experience – Quote to Order / Order to Cash.

Responsibilities

• Understand client needs and generate competitive renewal quotes.
• Review client commercial needs and align with policy to create renewal quotes.
• Maximise upsell opportunities as part of renewal, such as service level uplift or installed base expansion.
• Secure renewal orders and liaise with internal teams to onboard the order accurately.
• Ensure renewal orders are validated and processed in internal systems.

Skills

Client-facing communication

Negotiation basics

Stakeholder management

Microsoft Office proficiency

Education

Bachelor’s degree in Finance or related field

ITIL certification preferred

Tools

Excel

Word

PowerPoint

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Associate Contract Renewal Specialist is an entry level subject matter expert, responsible for operating in low to medium complexity environment and is typically assigned to client accounts. This role is required to demonstrate an understanding of the vendor and services management environment and stakeholder interests. The primary responsibility of the Associate Contract Renewal Specialist is to ensure that all service delivery that are ready for renewal are quoted accurately and that new orders are captured in the relevant service administration database. This role may also perform client-facing activities such as commercial negotiation based on the service offering, with the outcome of securing the renewal with the client.

Key responsibilities:

• Understand the competitive landscape of the renewal, client’s need changes and vendor costs and generate a competitive and profitable renewal quote / proposal to maximize the chances of securing the renewal.
• Works with the renewal owner or the client directly to review client’s commercial needs and work within the company policy and rules to create a commercially favorable renewal quote / proposal.
• Maximises upsell opportunities as part of the renewal such as uplift of service level or enlargement of installed base, in some cases, by interacting directly with clients.
• If part of direct renewals with clients (long tail renewals), will perform client-facing interactions or supporting renewal owner in aligning the internal commercial considerations with the clients’ needs as part of the renewal negotiations.
• Exercises business decision on margins and commercial terms like payment terms in line with company’s commercial policy.
• In a client facing role, Associate Contract Renewal Specialist will secure the renewal order from client and will liaise with internal teams to ensure order is onboarded accurately.
• Upon clients’ issuance of renewal order, ensure clients’ orders are validated and processed accurately in the internal systems, in accordance to company order intake policy.
• Ensures all commercial documents such as clients purchase order, vendor quotes, internal commercial documentation are complete and accurate.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Ability to work with a variety of internal teams to ensure the successful execution of their daily activities.
• Some understanding of the relevant systems and portals.
• Some understanding of the business needs and expectations and the ability to consistently deliver a quality service through offering the required support.
• Reliable with the ability to produce a high quality of work.
• Good attention to detail and able to manage work processes.
• Good orientation towards ensuring client satisfaction and service delivery.
• Ability to plan well and organize their daily work activities.
• Ability to build relationships with internal and external stakeholders.
• Good written and verbal skills.
• Some proficiency using Microsoft productivity tools like excel, word and power point.
• Some knowledge and understanding of contract renewals.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Finance or a related field.
• ITIL certification preferred.

Required experience:

• Entry level experience in a similar role, preferably gained within a global IT organization.
• Entry level experience in costing and quoting for services renewal.
• Entry level order booking processes experience – Quote to Order / Order to Cash.

Workplace type: Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.

Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

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Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world.

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