Associate Communication Manager

C+C&Co; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

C+C&Co is seeking an Associate Communication Manager to support operational productivity through fluent project and account management and client engagement. You will collaborate closely with the Communication Manager to address demands across diverse client profiles and industries, delivering responsive, high-value communication solutions.

Responsibilities include brand advocacy, client liaison, timeline management, and producing reports on campaign performance, contracts, renewals, and vendor

Qualifications

• Minimum of 3 years' experience in the creative industry.
• High level of experience in project management and account servicing across various types of creative projects and deliverables.
• Good knowledge of marketing and advertising channels (Meta Business Suite, Facebook, Instagram, TikTok, Google, etc.), social media reporting tools, and social media listening tools.
• Experience in building effective multi-channel marketing strategies, including IMC, Social Media and other channels.
• Proficiency in campaign, channel analysis and reporting across various mainstream marketing and social media channels.
• Excellent analytical skills with the ability to synthesize data into actionable insights.
• Strong organizational, leadership, and problem-solving skills.
• Ability to work independently and as part of a team.
• Highly detailed and goal-oriented with excellent communication and presentation skills.
• Open-minded, empathetic team player with AI fluency.

Responsibilities

• Serve as the primary point of contact for assigned clients and build strong relationships.
• Represent C+C&Co across multiple platforms through authentic brand advocacy.
• Collaborate with the Communication Manager to deliver responsive, high-value communication solutions.
• Create comprehensive briefs and manage timelines and client communications throughout projects.
• Produce project reports including tracking marketing campaigns, renewals and billings.
• Organize and coordinate meetings with internal and external stakeholders.
• Maintain high-quality communication with the Communication Manager and improve project processes.
• Identify solutions and ideate strategic responses to client issues.
• Support team development and knowledge sharing, including weekly meetings.

Skills

Project management

Account servicing

Client engagement

Marketing channels

Social media analytics

Leadership

Communication

Presentation

AI fluency

Tools

Meta Business Suite

Facebook

Instagram

TikTok

Google Analytics

Job description

The Associate Communication Manager supports operational productivity through fluent project and account management and client engagement. In close collaboration with the Communication Manager, this role addresses demands across diverse client profiles and industry sectors. As part of C+C&Co, you are expected to deliver responsive, high-value communication solutions.

• No WFH / remote arrangement
• Native/Bilingual in English is a must

The general responsibilities include:

• Brand Advocacy - Authentic, engaged and active on brand. Positively represent C+C&Co across multiple platforms wherever possible.
• Serve as the primary point of contact for assigned clients, building and maintaining strong, professional relationships.
• Openness to learning new skills that contribute to the betterment of the team

The role-specific responsibilities include:

Project and Account Management:

Creating a comprehensive and detailed brief,

Effectively managing timelines and client correspondence throughout the project lifecycle

Creating project reports including, but not limited to:

• Track and analyse marketing campaign performance, providing reports and recommendations.
• Supports the tracking of all contracts, renewals and billings
• Supports the tracking of vendor expenses

Organising and coordinating meetings for both internal and external stakeholders

Maintains a high level of communication quality with the Communication Manager

Ability to understand and continually improve the project’s processes

Capability to problem-solve and provide solutions on issues at various levels throughout the project

Solution Ideation:

Supporting the Communication Manager in creating and ideating strategic solutions to a client’s issues, including but not limited to:

• Content ideas creation
• Market audit and research
• Copywriting
• Synthesising findings

Management of creative development timeline throughout the process

Presenting solutions and advising stakeholders in collaboration with Communication Manager

Team Development:

Supporting the Communication Manager in developing the capabilities of the team, including, but not limited to:

• Facilitating weekly meeting
• Staying on top of global, industry, and technology developments
• Understanding team dynamics and communications
• Supporting the Communication Manager in creating company-wide policy

Job Requirements:

• Minimum of 3 years' experience working in the creative industry.
• High level of experience in project management and account servicing across various types of creative projects and deliverables
• Good knowledge of marketing and advertising channels (Meta Business Suite, Facebook, Instagram, TikTok, Google, etc.), social media reporting tools, and social media listening tools.
• Experience in building effective multi-channel marketing strategies, including IMC, Social Media and other channels.
• Proficiency in campaign, channel analysis and reporting across various mainstream marketing and social media channels.
• Possess excellent analytical skills and the ability to synthesise data, metrics, analytics and consumer behaviour trends into actionable insights and recommendations.
• Strong organisational, leadership, and problem-solving skills.
• Ability to work independently and as part of a team.
• A highly detailed and goal-oriented individual with excellent communication and presentation skills.
• Open-minded, inquisitive and an empathetic team player.
• Fluent in working with AI (Generative and Agentic) and understanding the due diligence needed.