Assistant Store Manager (Jakarta)

PT. ADIDAS INDONESIA; Jakarta Pusat; On-site; IDR 167,400,000 - 256,680,000; Full time

Job summary

adidas Retail Indonesia in Jakarta is seeking an Assistant Store Manager with leadership and sales experience in sports retail. You will support the Store Manager, drive profitability, and oversee store operations to deliver a leading shopping experience.

The role requires 5–6 years in sports/fashion retail with at least 2 years in store management, plus strong Bahasa Indonesia and English communication, and MS Office proficiency. A dynamic, customer-focused leader is expected.

Qualifications

• Minimum 5-6 years of work experience in a sports/fashion retail environment with a focus on sales and customer service.
• Minimum 2 years of Store Management responsibility.
• Intermediate numeracy and literacy and strong verbal communication skills.
• Language proficiency in Bahasa Indonesia and English.

Responsibilities

• Support the Store Manager in allocating resources and organizing processes to drive profitability.
• Lead service by example and ensure high levels of customer service at all times.
• Monitor store performance data and react with actions to improve KPIs.
• Maintain an appealing, easy-to-shop environment through visual merchandising and housekeeping.
• Assist in recruitment, onboarding, training and development of store staff.

Skills

Team leadership

Sales driven

Customer service

Store operations

Budgeting

Education

Related university degree or diploma

Tools

MS Office

Job description

adidas Retail Indonesia is hiring for a store in Jakarta. This store is under the direct management of adidas.

We are hiring an Assistant Store Manager with a strong background in leadership and sales in sports retail.

Purpose/ Mission

Drives store profitability by meeting or exceeding sales targets and controlling operational expenses; managing all resources within the store to provide customers with a leading shopping experience; and leading the execution of effective and efficient store operations.

Accountabilities

Primary Responsibility

Support the Store Manager in allocating resources and organizing processes to drive profitability in a variety of situations and market conditions

Has a working knowledge the store KPI’s and makes commercial decisions based on sound financial judgment

Tracks store performance data (e.g., best sellers, weekly forward demand and sales per square foot) and responds with solutions that drive commercial success

Understands the behavior and patterns of the store’s customer base, draws conclusions from this and makes relevant adaptations to the service offer

Actively monitors customer satisfaction and feedback systems to drive continuous improvement

Leads service by example and ensures highly visible and effective customer service management at all times

Creates a culture where all store activity and assets are vehicles for showcasing and driving Brand equity

Actively ensures Brand and product knowledge is transferred into sales skills in all relevant categories

Manages an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store

Ensures store team compliance with all store policies and procedures

Drives continuous improvement in stockroom processing and replenishment procedures

Minimizes loss by ensuring all loss prevention procedures are followed

Provides suggestions and ideas on ways to improve systems and processes

Supports the recruitment and manages on-boarding, training and development of the store team and ensures all HR policies and procedures are adhered to

Works with the Manager, Retail to identify strong performers with potential for growth

Creates a high-performance culture in his/her store by setting clear expectations and targets, analyzing team performance, holding team members accountable, and giving appropriate and prompt feedback, including actively managing poor performance

Coaches, motivates, and inspires team members to accomplish store goals and maximize their individual performance

Actively collaborates and shares best practices to drive team performance

Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

Professional background/ Experience:

Functional: Minimum 5-6 years of work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 2 years of Store Management responsibility

Intermediate numeracy and literacy and advanced verbal communication skills

Industry: Preferably in apparel/ fashion/ FW or FMCG Retail; Exposure: Sports

Education:Related University Degree or 3-year Diploma

Technology: Intermediate in MS Office Applications; Word, Excel, PowerPoint; and Outlook

Language skills:Good command in oral and written Bahasa Indonesia

Intermediate English in oral and written

OtherPresentation Skill

Inspired by our heritage, we push the boundaries of culture and human performance. Through sport, we have the power to change lives.

Headquartered in Herzogenaurach, Germany, we employ more than 59,200 people across the globe.