Assistant Office Manager

IDP Education Ltd; Jakarta Pusat; On-site; IDR 300,000,000 - 520,000,000; Full time

Job summary

IDP Education Ltd in Jakarta is seeking a results-driven leader to manage offices in Indonesia, balancing local client needs with the global operating model.

You will lead a diverse team, mentor staff, and build strong client relations while coordinating with internal teams. The role requires knowledge of the education sector, CRM experience, and fluency in English to engage stakeholders across regions.

Qualifications

• Bachelor's degree or higher in any discipline.
• Knowledge of the local education system in student destinations.
• Ability to motivate a team to achieve outcomes.
• Experience in sales or customer service with targets.
• Understanding of the education sector and student placements.

Responsibilities

• Achieve short-term goals in assigned offices and execute the long-term strategy, balancing local needs with the global model.
• Provide strong leadership by communicating the company's vision and building a high-performing office team.
• Mentor, coach and maintain ongoing communication to drive engagement and results.
• Build strong client support through ongoing engagement and client relations.
• Develop strong cross-functional relationships with internal teams to deliver results.

Skills

Leadership

Customer service

Stakeholder management

CRM systems

English proficiency

Education

Bachelor's degree or higher

Tools

CRM software

Job description

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Company description

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Job description

Key accountabilities

• Achieve the short-term goals in assigned offices & execute the long-term strategy of the company to strengthen its position as leading student placement service provider. This to be achieved by finding the right balance between local needs of customers and global operating model.
• Provide strong leadership by communicating the company's vision and building a results-driven, high-performing office team.
• Provide mentoring, coaching, ongoing communication thereby driving for high engagement and excellent business results
• Build strong client support through ongoing engagement and client relations.
• Build strong working matrix relationships with internal teams to deliver optimal results.

Required experience

• A Bachelor's or higher degree in any discipline (or work experience equivalent)
• Knowledge of the local education system in any of the student destination: Australia, New Zealand, UK, Ireland, US, Canada.
• Proven ability to motivate team to achive demonstrable outcomes.
• Demonstrated skill in a customer facing multinational company with experience in developing business plans, budgets, and skills to monitor, review, and report on progress.
• Experience in a sales or customer service driven environment, including achieving individual and team based targets.
• Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes.
• Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.
• Experience in working with CRM systems will be desirable.