Education Counsellor

IDP Education Ltd; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100,440,000 - 145,080,000; Full time

Job summary

IDP Education Ltd in Surabaya seeks an Education Counsellor to guide international students toward suitable institutions, explain study opportunities, and assist with applications.

You will help with enrolments, promote IDP products, and maintain relationships with education providers, while working in East Surabaya.

Qualifications

• Experience in a sales or customer service driven environment.
• Good understanding of the education sector and placement of students into VET and universities.
• Outstanding stakeholder management and communication skills, including fluency in English.
• Graduate from United Kingdom/Ireland is preferred.

Responsibilities

• Drive achievement of pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey.
• Provide outstanding customer service to students, families and education providers throughout the process, including admissions information and guidance.

Skills

Excellent communication skills

Fluent English

Stakeholder management

Education

Relevant tertiary qualifications

Experience as Education Counsellor or similar

Job description

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on study opportunities and local education system, culture and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services.

Key Accountabilities

• Drive achievement of your pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey, including promoting student essential products and services, managing and maintaining leads and successful applications, seeking referral opportunities, encouraging and participating in event and lead generating activity, database maintenance.
• Provide outstanding customer service to students, their families and education providers throughout the process, including participating in planning activities to build student engagement, providing students with the right information about admissions, processes and qualification options in a way they can understand easily, and proactively engaging with students and education providers regularly.

Required Experience

• Experience in a sales or customer service driven environment, including achieving individual and team based targets.
• Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes.
• Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role.
• Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.
• A graduate from United Kingdom/Ireland is preferred.
• Willing to be placed in East Surabaya.