Counsellor - AU/NZ (Tangerang)

IDP International Education Specialists; Tangerang; On-site; IDR 83,700,000 - 139,500,000; Full time

Job summary

IDP International Education Specialists in Tangerang is seeking an Education Counsellor to guide international students toward the best study options and institutions, helping with information and advice on study opportunities, local systems, culture, and geography.

You will manage leads and successful applications, promote IDP products and services, assist with admissions and documentation, and support enrolments while maintaining ongoing engagement with students and education providers.

Qualifications

• Experience in a sales or customer service driven environment and meeting targets.
• Strong stakeholder management and communication skills.
• Fluency in English, both verbal and written.

Responsibilities

• Drive achievement of pipeline goals and customer satisfaction across the student journey, promoting IDP products and services.
• Provide outstanding service to students and families, informing them about admissions processes and qualification options, and engaging with education providers.

Skills

Sales experience

Customer service

English fluency

Education

Relevant tertiary qualifications

Job description

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Counsellor - AU/NZ (Tangerang)

Location: Tangerang, BT, ID

Requisition ID: 4687

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on study opportunities and local education system, culture and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services.

Key accountabilities

• Drive achievement of your pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey, including promoting student essential products and services, managing and maintaining leads and successful applications, seeking referral opportunities, encouraging and participating in event and lead generating activity, database maintenance.
• Provide outstanding customer service to students, their families and education providers throughout the process, including participating in planning activities to build student engagement, providing students with the right information about admissions, processes and qualification options in a way they can understand easily, and proactively engaging with students and education providers regularly.

Required experience

• Experience in a sales or customer service driven environment, including achieving individual and team based targets.
• Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes.
• Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role.
• Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.