Air Freight Assistant Manager

PT Multisarana Bahteramandiri; Jakarta Barat; On-site; IDR 400,000,000 - 700,000,000; Full time

Job summary

PT Multisarana Bahteramandiri is seeking a senior airfreight operations leader to oversee end-to-end airfreight activities, including procurement, carrier management, and escalation handling. The role requires strong written and verbal English skills and a minimum of five years in logistics or airline operations in a managerial capacity.

You will collaborate with customer service and operations teams, monitor shipments, manage documentation, and ensure efficient cross-functional processes from

Qualifications

• Bachelor’s or Master’s degree in business or related field.
• Minimum 5 years of logistics or airline industry experience in a managerial capacity.
• Experience in handling air cargo operational activities.
• Excellent written and verbal English skills.

Responsibilities

• Supervises all Airfreight Operations activities.
• Manages post-booking file activities such as documentation, system updates, and operational finance.
• Monitors import/export shipments and tracks status.
• communicates proactively with customer service for exceptions.
• Supports customer service in resolution of queries and exceptions.
• Acts as escalation point between customer service and operations for airfreight.
• Ensures end-to-end Carrier Management including procurement, relationships, capacity, and booking transactions.

Skills

Airfreight operations

Leadership

Communication

Microsoft Office

English proficiency

Education

Bachelor's/Master's degree in business

Tools

Microsoft Office

Job description

Supervises all Airfreight Operations activities.

All file management activities post booking such as Documentation, System Updates, Operational finance, etc.

Monitoring and following up of Import and Export shipment and checking shipment status regularly

Proactive communication with customer service in case of exceptions.

Supporting customer service in customer query resolution and exception handling.

Supporting Airfreight team members, acting as escalation point between customer service and operations.

Ensures end to end Carrier Management for Airfreight Operations, i.e. overall Airfreight Procurement, Carrier Relationship Management, Capacity Management, balancing the carrier mix, carrier query resolution as well as management of Carrier Booking transactions.

Extreme attention to detail, including the ability to respond with urgency and take proper corrective action if there is a proble

Requirements:

Possessing Bachelors/Masters or equivalent degree in business or related field.

Minimum 5 years of experience in logistics/ airline industry in managerial capacity.

Experience in handling air cargo operational activities

Proficient in Microsoft Office applications and other technical software.

The position requires excellent written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.

Excellent in verbal and written English

Good Knowledge abount PIB and PEB

Having a home or residence around Cengkareng or Tangerang Area

PT. Multisarana Bahteramandiri was established in February 1993, relatively young, but mature and qualified to render efficient & total logistics services for handling export & import and distribution :

Inland transportation

Warehousing

Packing

PT. Multisarana Bahteramandiri was established in February 1993, relatively young, but mature and qualified to render efficient & total logistics services for handling export & import and distribution :