Airfreight Operations Lead

PT Multisarana Bahteramandiri; Jakarta Barat; On-site; IDR 400,000,000 - 700,000,000; Full time

Job summary

PT Multisarana Bahteramandiri is seeking a senior airfreight operations leader to oversee end-to-end airfreight activities, including procurement, carrier management, and escalation handling. The role requires strong written and verbal English skills and a minimum of five years in logistics or airline operations in a managerial capacity.

You will collaborate with customer service and operations teams, monitor shipments, manage documentation, and ensure efficient cross-functional processes from

Qualifications

• Bachelor’s or Master’s degree in business or related field.
• Minimum 5 years of logistics or airline industry experience in a managerial capacity.
• Experience in handling air cargo operational activities.
• Excellent written and verbal English skills.

Responsibilities

• Supervises all Airfreight Operations activities.
• Manages post-booking file activities such as documentation, system updates, and operational finance.
• Monitors import/export shipments and tracks status.
• communicates proactively with customer service for exceptions.
• Supports customer service in resolution of queries and exceptions.
• Acts as escalation point between customer service and operations for airfreight.
• Ensures end-to-end Carrier Management including procurement, relationships, capacity, and booking transactions.

Skills

Airfreight operations

Leadership

Communication

Microsoft Office

English proficiency

Education

Bachelor's/Master's degree in business

Tools

Microsoft Office

Job description

PT Multisarana Bahteramandiri is seeking a senior airfreight operations leader to oversee end-to-end airfreight activities, including procurement, carrier management, and escalation handling. The role requires strong written and verbal English skills and a minimum of five years in logistics or airline operations in a managerial capacity.

You will collaborate with customer service and operations teams, monitor shipments, manage documentation, and ensure efficient cross-functional processes from