AI-Driven Data & Infrastructure Support Engineer

ATI Business Group; Jakarta Pusat; On-site; IDR 327,929,000 - 473,675,000; Full time

Job summary

ATI Business Group is seeking a Data & Infrastructure Support Engineer to bolster reliability and performance across data and infrastructure environments. You will review logs, dashboards, and alerts to diagnose incidents and escalate with clear information. Experience in DevOps, infrastructure support, and AI applications is highly valued.

The role covers data platforms, infrastructure, RPA, and AI-enabled solutions, with opportunities to contribute to runbooks and technical documentation.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related technical field.
• Experience in DevOps, infrastructure support, technical support, application support, data operations, or AI application development.
• Strong troubleshooting mindset with methodical approach to unfamiliar issues.
• Comfortable with logs, dashboards, alerts, and observability/monitoring tools (Grafana, Datadog, Azure Monitor, Splunk).

Responsibilities

• Provide first-line support for data, infrastructure, and AI-related incidents, investigating issues and determining resolutions or escalations.
• Monitor system health and performance through logs, dashboards, alerts, and monitoring tools to identify issues and root causes.
• Support and troubleshoot infrastructure and data environments, including servers, cloud services, networking, data pipelines, ETL processes, and scheduled jobs.
• Assist in monitoring and troubleshooting AI/LLM-powered applications and integrations, identifying errors and service availability concerns.
• Manage support tickets, incident documentation, and stakeholder communication to ensure timely resolution and SLA compliance.
• Support RPA environments and contribute to monitoring, troubleshooting procedures, and technical documentation across infrastructure, data, and automation platforms.

Skills

DevOps exposure

AI/LLM familiarity

Troubleshooting mindset

Logs & observability

Cloud fundamentals

SQL basics

Python scripting

Incident management

Education

Bachelor's degree in CS/IT/IS/Software Eng

Tools

Grafana

Datadog

Azure Monitor

Splunk

Jira Service Management

ServiceNow

UiPath

Power Automate

Job description

ATI Business Group is seeking a Data & Infrastructure Support Engineer to bolster reliability and performance across data and infrastructure environments. You will review logs, dashboards, and alerts to diagnose incidents and escalate with clear information. Experience in DevOps, infrastructure support, and AI applications is highly valued.

The role covers data platforms, infrastructure, RPA, and AI-enabled solutions, with opportunities to contribute to runbooks and technical documentation.